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KB_ARTICLE
Windows 2012 R2 Storage Spaces Cannot Create Storage Pool with NVMe SSD Drives
When attempting to create an Storage Pool w/ NVMe SSD drives in Storage Spaces, only a single drive is presented in the New Storage Pool Wizard. In this example there are two NVMe SSD drives installed in the server. Dell affected P/N: (0PHJ5, 4WNJN, NYF0Y)
(English)
26/06/2014

TOP_SOLUTION
How to Troubleshoot and Resolve Optical Drive Issues with a Dell Desktop PC
This troubleshooting guide will take you through the troubleshooting steps needed to identify a fault and take you through any steps needed to resolve the issue. If it's identified to a hardware fault, this troubleshooting should enable you to raise a service...
(English)
04/10/2013

KB_ARTICLE
How-To articles for PERC Controllers and RAID Arrays (Creating Arrays)
This article provides links to helpful Knowledge Base Articles with information on how to troubleshoot various Hard Drive, PowerEdge™ Expandable RAID Controller (PERC), RAID and OpenManage issues.
(English)
24/06/2013

KB_ARTICLE
How to troubleshoot various Hard Drive, PERC, RAID and OpenManage issues (Hard drives)
Article Summary: This article provides links to helpful Knowledge Base Articles with information on how to troubleshoot various Hard Drive, PowerEdgeâ„¢ Expandable RAID Controller (PERC), RAID and OpenManage issues.
(English)
27/06/2013

KB_ARTICLE
ChromeBook Service Tag different on Label and in BIOS or Google Management Console
Dell shipped an unknown number of ChromeBook systems where the service tag on the sticker (label on Chromebook bottom surface or on shipping box) doesn’t match the service tag on the Motherboard/BIOS (electronic tag).
(English)
28/08/2014

KB_ARTICLE
AlienRespawn Hot Topics
The following issues are hot topics for AlienRespawn. These should all be resolved in future releases of the software.
(English)
01/05/2013

KB_ARTICLE
Security Scanner Malware Removal Guide
This article provides information on removing the Security Scanner Malware from your Dell PC. Please be aware that most of the steps here are not covered under your warranty and are carried out at your own risk.
(English)
18/09/2013

KB_ARTICLE
My Alienware is not Turning ON
Press and hold the power button down for 20-30 seconds. The Computer is not expected to powering, this is just to drain all the remaining power from the unit.
(English)
06/07/2012

KB_ARTICLE
How to troubleshoot various Hard Drive, PERC, RAID and OpenManage issues (Software RAID Controllers)
Article Summary: This article provides links to helpful Knowledge Base Articles with information on how to troubleshoot various Hard Drive, PowerEdge™ Expandable RAID Controller (PERC), RAID and OpenManage issues.
(English)
27/06/2013

KB_ARTICLE
Titan Antivirus 2013 Malware removal guide
This article provides information on how to remove the Titan Antivirus 2013 infection from your Dell PC. Please be aware that most of the steps here are not covered under your warranty and are carried out at your own risk.
(English)
17/09/2013

TOP_SOLUTION
Wireless and Wired Networking Support Center
(English)
25/01/2011

KB_ARTICLE
A guide to Input Device Issues on an OptiPlex Desktop PC
Input Devices is another name for desktop peripherals such as the Keyboard and Mouse, that allow you to control and input information to your PC. Keyboards and mice can be Wired or Wireless. The connectors can be USB or Din.
(English)
08/10/2013

KB_ARTICLE
How to Transfer your Operating System from a CD/DVD to a Bootable USB
This article provides information on how to transfer the install files from an operating system install CD/DVD onto a USB and make the USB detectable on boot.
(English)
24/07/2013

KB_ARTICLE
How to use the Ubuntu Linux Terminal on your Dell PC
This article provides information on how to use the Terminal Shell in Ubuntu Linux and how to find out how to use the many commands possible in the shell.
(English)
06/09/2013

KB_ARTICLE
How to run System Restore in windows Vista on your Dell PC
System Restore is a basic troubleshooting step that requires you restore the operating system settings to the way they were on a particular date. Installing updates, new software and drivers can make your system run slow or unpredictably.
(English)
23/07/2013

KB_ARTICLE
How to run System Restore on Windows 8 on your Dell PC.
System Restore is a basic troubleshooting step that requires you restore the operating system settings to the way they were on a particular date. This can sometimes resolve software issues by taking everything back to a point before any changes where made to ...
(English)
26/06/2013

KB_ARTICLE
Using the Advanced Startup Options in Windows 8 on a Dell PC
If Windows 8 starts, then you can use any of the 6 methods listed below. If it doesn't start, then I would recommend using Method's IV, V and VI. Method I will also work, if you can at least get to the Windows 8 logon screen.
(English)
25/07/2013

KB_ARTICLE
Alienware M17x R1, R2 and M15x LED Behavior Prior to Proceeding with No POST troubleshooting
This article will guide you to understand prior troubleshooting if the Alienware M17x R1, R2 and M15x are showing LED Behaviors about No POST situation.
(English)
18/02/2010

KB_ARTICLE
How to troubleshoot various Hard Drive, PERC, RAID and OpenManage issues (PERC 6)
Article Summary: This article provides links to helpful Knowledge Base Articles with information on how to troubleshoot various Hard Drive, PowerEdge™ Expandable RAID Controller (PERC), RAID and OpenManage issues.
(English)
25/06/2013

KB_ARTICLE
Dell Backup and Recovery for Windows 8: Overview and install
Dell Backup and Recovery enables the user to backup and restore their data with just a few clicks. Dell Backup and Recovery comes in two versions, Basic and Premium.
(English)
20/05/2013
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