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Tech support will ask for the company name or other original ownership details (address for example) as well as identifier from the system (Service tag or express service code).
19/12/2014  |  (Knowledge Base Articles)

Article Summary: To Direct you to a location that will instruct you on how to back up and restore your files using the integrated Windows Method.
19/12/2014  |  (Knowledge Base Articles)

For info on reseating cables and internal parts, please reference the service manual for your model from our support website. Alternatively, contact Dell technical support.
19/12/2014  |  (Knowledge Base Articles)

Dell Enhanced Pre-Boot System Diagnostics (ePSA) are diagnostics that are built into the hardware of your system. These tests allow you to check the hardware of you system from outside the Windows® operating system removing software from the diagnostic process.
19/12/2014  |  (Knowledge Base Articles)

In the messages log, you see errors similar to: SESSION_MANAGER=local/rhel5.vmware.local:/tmp/.ICE-unix/4383 Window manager warning: Log level 32: could not find XKB extension.
19/12/2014  |  (Knowledge Base Articles)

Some users may report a Transaction Error when trying to install updates on RedHat Enterprise Linux, Fedora, or CentOS. This error appears as a pop up box a couple of seconds after the update procedure times out.
19/12/2014  |  (Knowledge Base Articles)

The Drivers section covers the drivers, including the order and manner of their installation, that are required for the various OS's that are supported on your system.
19/12/2014  |  (Knowledge Base Articles)

You may encounter a problem installing the latest BIOS version for your Latitude Exx20 system. Only systems with a BIOS version before A08 will be affected.
18/12/2014  |  (Knowledge Base Articles)

In order for a physical interface to be associated with a VLAN that physical interface would need to be in switchport or portmode hybrid mode.
18/12/2014  |  (Knowledge Base Articles)

File Server Resource Manager (FSRM), which allows management of quotas, file screens, and storage reports on local and remote servers, was introduced in Windows Server 2003 R2 and is part of the File Services role in subsequent versions.
18/12/2014  |  (Knowledge Base Articles)

To enable NTP, specify an NTP server to which the Dell Networking system synchronizes. To specify multiple servers, enter the command multiple times. You may specify an unlimited number of servers at the expense of CPU resources.
18/12/2014  |  (Knowledge Base Articles)

If you have a Windows blue screen error 0x00000124, you may be able to gain some basic information on the code alone. This error commonly occurs due to mismatched hardware. The bug check will generally say in plain English "fatal hardware error".
18/12/2014  |  (Knowledge Base Articles)

Users may want to install Windows 7 64-bit on an Optiplex 790 or 990 with the Basic Input/Output System (BIOS) Unified Extensible Firmware Interface (UEFI) setting enabled. Here are some important items to note and a guide to install Windows 7 64-bit.
18/12/2014  |  (Knowledge Base Articles)

Download the Dell Data Protection | Enterprise Edition Enterprise Server Installation and Migration Guide, by clicking here, for sizing guidelines, release notes and pre-installation configuration details for upgrade/migration of an older Dell Enterprise Server to a newer Dell Enterprise Server
18/12/2014  |  (Knowledge Base Articles)

The paging file (pagefile.sys) is the file that Windows uses for virtual memory - a dedicated area of disk storage that's treated as additional RAM by server applications.
18/12/2014  |  (Knowledge Base Articles)

When a "System Restore" or "Last Known Good Configuration" is performed on an endpoint with Dell Data Protection| Encryption (DDP|E) software installed, the system may receive the following error messages. · The system image restore failed.
18/12/2014  |  (Knowledge Base Articles)

Even though Windows Server Core does not include a graphical user interface (GUI), it can be managed remotely using the built-in graphical management tools in Windows, such as MMC snap-ins.
18/12/2014  |  (Knowledge Base Articles)

A User with a large install base of 5130 systems, and a mix of some other systems, reported experiencing random disconnects. The User operates a Radius server and is utilizing Aruba APs. The disconnects being experienced were random on systems with Windows 8.
18/12/2014  |  (Knowledge Base Articles)

This article explains how to use Driver Verifier to isolate the source of a blue-screen in Windows, also known as a Stop error or bugcheck. Driver Verifier is a built-in Windows utility that has been around since Windows 2000.
18/12/2014  |  (Knowledge Base Articles)

The recovery tools from pre-v8.3 Enterprise Edition Servers cannot recover HCA-encrypted drives. To allow pre-v8.3 Enterprise Edition Servers to recover v8.3 HCA-encrypted drives, an updated LSARecoveryLibDll.dll must be deployed to the pre-8.3 Enterprise Edition Server.
18/12/2014  |  (Knowledge Base Articles)

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