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A CAUTION indicates a potentially hazardous situation, which, if not avoided, may result in physical injury or death.
15/04/2014  |  (Knowledge Base Articles)

Issue: A stop error 0x0000009F referencing basp.sys occurs on a server due to outdated Broadcom NIC drivers. The STACK_TEXT of the Debugging Tools for Windows output lists the Broadcom driver, basp. Solution: 1. Apply the lastest Broadcom NIC drivers from support.dell.com.
15/04/2014  |  (Knowledge Base Articles)

Uninstalling DDP|ST Authentication will only impact the users ability to update credentials in the PBA, but will not prevent them from authenticating with existing users.
15/04/2014  |  (Knowledge Base Articles)

Windows 8 with a non-domain activation and the system being tied to a Microsoft account is bad. It will not activate, will state it’s prompting for a PW in the logs, but will never prompt.
15/04/2014  |  (Knowledge Base Articles)

When a device is removed from the computer without ejecting the device through the Microsoft "Safely Remove Hardware" option found at the far right of the taskbar, the computer could have the device in use and register the removal action as an error having occurred.
15/04/2014  |  (Knowledge Base Articles)

Users cannot enroll themselves on a new computer when authentication policy is set to Fingerprints + Contactless Smart Cards.
15/04/2014  |  (Knowledge Base Articles)

Use this page as a reference for what the drivers should look like in Device Manager when installed. Drivers can be downloaded from www.dell.com/support/drivers.
15/04/2014  |  (Knowledge Base Articles)

After installing Dell Data Protection | Encryption the Microsoft USB CCID Smartcard Reader is intermittently reported as being in a problem state in Device Manager. However, smart card and fingerprint hardware seems to function normally.
15/04/2014  |  (Knowledge Base Articles)

For a more detailed description about each location, please go to the system manuals at www.dell.
15/04/2014  |  (Knowledge Base Articles)

In 6.7 and 6.8 server, if the administrator needed to change the database user name or password or change from SQL Authentication to Windows Authentication there was no configuration utility for the Core Server outside of the installer.
15/04/2014  |  (Knowledge Base Articles)

WUA Networking Error Codes, code 0x80244021 translates to WU_E_PT_HTTP_STATUS_BAD_GATEWAY, which in turn translates to "The server, while acting as a gateway or proxy, received an invalid response from the upstream server it accessed in attempting to fulfill the request.
15/04/2014  |  (Knowledge Base Articles)

If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
15/04/2014  |  (Knowledge Base Articles)

If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
15/04/2014  |  (Knowledge Base Articles)

If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
15/04/2014  |  (Knowledge Base Articles)

If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
15/04/2014  |  (Knowledge Base Articles)

You may encounter error 4521 (source: Microsoft-Windows-DNS-Server-Service) in the DNS Server event log of a Windows Server domain controller (DC) that is also a DNS server.
15/04/2014  |  (Knowledge Base Articles)

During uninstall the installer sends message to the embedded server to decrypt cached credentials. If the decryption fails for any reason then the user will not be able to login while disconnected from the network.
15/04/2014  |  (Knowledge Base Articles)

Issue: Error: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you (0% complete) If you'd like to know more, you can search online later for this error: 0xc00002e2.
15/04/2014  |  (Knowledge Base Articles)

When the smart card is removed from the smart card reader and the Dell Data Protection |Encryption Enterprise Server policy is set to "True" the endpoint should lock.
15/04/2014  |  (Knowledge Base Articles)

Solution: 1. Boot into Directory Services Restore Mode (DSRM) and perform a System State restore to restore the Active Directory (AD) database. 2. Perform a metadata cleanup of the server exhibiting the error on another domain controller (DC) if there are other domain controllers in the environment.
15/04/2014  |  (Knowledge Base Articles)

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