The error message varies when using third-party CD/DVD burner software in combination with DDP|E “UDF only” policy. The error may include but is not limited to: “Disk is not usable”, “Media not compatible” or “The format is not supported”.
The identification of an error before a service case is opened, speeds up the entire support process. To help you identifying an issue, we have compiled some useful information for you. It is recommended to verify an error in several ways in order to exclude a misreporting.