However, now I need to restore my laptop to the default factory settings. Please let me know how can I restore my laptop to the default factory settings? I am not able to create the recovery disk.

I live in Bangkok, Thailand and would like to buy an XPS One 27, but can't. I tried to contact Dell Thailand to no avail, I tried to contact Dell US, to no avail, neither answered my email.

I've recently bought a Vostro 3560 (Core i5) with Windows 8 Pro preinstalled. This computer will replace my Dell D630 that I've been using for five years now.