I never downloaded this program (to my knowledge at least) however, the laptop recognized it as legitimate and a virus scan picked up nothing. Does anyone has any idea where this program came from?

Describes how you can remove Office 2003 or 2007 Office service packs from your computer and revert to your original Office 2003 or 2007 Office installation.

I have tried to connect via the serial interface but I am unable to get into the base configuration. It does not receive a break command to bypass the start-up, I have tried a direct serial port connection and also a USB Serial connection with multiple applications;