2) I am asking question 1 because this machine had a virus... which upon rebooting to complete removal the machine would show the windows moths flying around and coming together, than a fast flash of a blue screen with white letters, then it would begin to boot again... in an endless loop.
I spoke to a rep via phone named Saritha. She was a little snappy. I asked her last week if there was a delay due to waiting on parts to come in. She refused to answer my question and was extremely vague. Two days later I called in and spoke to a very nice rep by phone.