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KB_ARTICLE
Windows 2012 R2 Storage Spaces Cannot Create Storage Pool with NVMe SSD Drives
When attempting to create an Storage Pool w/ NVMe SSD drives in Storage Spaces, only a single drive is presented in the New Storage Pool Wizard. In this example there are two NVMe SSD drives installed in the server. Dell affected P/N: (0PHJ5, 4WNJN, NYF0Y)
(English)
6/26/2014

KB_ARTICLE
ChromeBook Service Tag different on Label and in BIOS or Google Management Console
Dell shipped an unknown number of ChromeBook systems where the service tag on the sticker (label on Chromebook bottom surface or on shipping box) doesn’t match the service tag on the Motherboard/BIOS (electronic tag).
(English)
8/28/2014

KB_ARTICLE
AlienRespawn Hot Topics
The following issues are hot topics for AlienRespawn. These should all be resolved in future releases of the software.
(English)
5/1/2013

KB_ARTICLE
My Alienware is not Turning ON
Press and hold the power button down for 20-30 seconds. The Computer is not expected to powering, this is just to drain all the remaining power from the unit.
(English)
7/6/2012

KB_ARTICLE
How to troubleshoot various Hard Drive, PERC, RAID and OpenManage issues (Software RAID Controllers)
Article Summary: This article provides links to helpful Knowledge Base Articles with information on how to troubleshoot various Hard Drive, PowerEdge™ Expandable RAID Controller (PERC), RAID and OpenManage issues.
(English)
6/27/2013

TOP_SOLUTION
Wireless and Wired Networking Support Center
(English)
1/25/2011

KB_ARTICLE
How to run System Restore in windows Vista on your Dell PC
System Restore is a basic troubleshooting step that requires you restore the operating system settings to the way they were on a particular date. Installing updates, new software and drivers can make your system run slow or unpredictably.
(English)
7/23/2013

KB_ARTICLE
Using the Advanced Startup Options in Windows 8 on a Dell PC
If Windows 8 starts, then you can use any of the 6 methods listed below. If it doesn't start, then I would recommend using Method's IV, V and VI. Method I will also work, if you can at least get to the Windows 8 logon screen.
(English)
7/25/2013

KB_ARTICLE
Dell Backup and Recovery for Windows 8: Overview and install
Dell Backup and Recovery enables the user to backup and restore their data with just a few clicks. Dell Backup and Recovery comes in two versions, Basic and Premium.
(English)
5/20/2013

KB_ARTICLE
How to Troubleshoot and Resolve an Erratic cursor on a Dell Notebook PC
While in use does your cursor behave erratically? Does the cursor drift to one of the corners of the screen? Does the cursor jump from place to place? While your typing text does the text appear in different locations? If so, please follow the guide below. Ba...
(English)
6/28/2013

KB_ARTICLE
How to create your Alienware Recovery Media using AlienRespawn
The following article will show you how to create the recovery media for your Alienware system, in case of an Operating System issue, virus, or hard drive failure you can use the media to recover your computer back to the factory state.
(English)
5/23/2013

KB_ARTICLE
How to troubleshoot various Hard Drive, PERC, RAID and OpenManage issues (OS-Related Storage issues)
Article Summary: This article provides links to helpful Knowledge Base Articles with information on how to troubleshoot various Hard Drive, PowerEdge™ Expandable RAID Controller (PERC), RAID and OpenManage issues.
(English)
6/24/2013

KB_ARTICLE
How to Clear the TPM Chip of any previous Ownership Credentials
You may encounter an issue whilst attempting to reset the DDP|A or DCP credentials, where you are prompted for a Trusted Platform Module (TPM) ownership password. If you have lost the TPM password, the TPM chip can be cleared using Windows.
(English)
6/24/2013

KB_ARTICLE
What is Dell QuickSet Utility?
The Dell QuickSet utility provides easy access to configure settings for power management, icon and font size, display brightness, and volume control as well as other functions on most Dell systems.
(English)
5/13/2014

KB_ARTICLE
How to clean install Windows Vista Business on a new Hard Drive on a Dell PC
This is a guide to reinstall Windows Vista Business onto a New Blank Hard Drive. If you want to install to a Used Hard Drive then please read the guide below.
(English)
7/9/2013

KB_ARTICLE
How to troubleshoot various Hard Drive, PERC, RAID and OpenManage issues (PERC 8)
Article Summary: This article provides links to helpful Knowledge Base Articles with information on how to troubleshoot various Hard Drive, PowerEdge™ Expandable RAID Controller (PERC), RAID and OpenManage issues.
(English)
6/25/2013

KB_ARTICLE
How to Configure Raid on a Dell Desktop PC
Here are some steps that will enable you to identify if a Redundant Array of Independent Disks (RAID) solution is possible on your system and then some steps taking you through how to accomplish setting RAID up, if your system will support it. Please follow t...
(English)
7/4/2013

KB_ARTICLE
How to run System Restore in Windows 7 on your Dell PC
System Restore is a basic troubleshooting step that requires you restore the operating system settings to the way they were on a particular date. Installing updates, new software and drivers can make your system run slow or unpredictably.
(English)
7/9/2013

KB_ARTICLE
You can run the PSA and DST diagnostic tests on an encrypted FDE Hard Drive
Can you run the PSA and DST Pre-Boot Diagnostics on already encrypted Full Drive Encryption (FDE) drives? Yes, you can and it can be helpful in diagnosing your issue. Please see an explanation below.
(English)
6/24/2013

KB_ARTICLE
Using Windows Task Scheduler for scheduled RAID array consistency checks
Check consistency is a manual operation because it does consume a portion of the overall available bandwidth of the RAID controller. However, the check consistency can be scheduled for a time when it has the least impact on performance".
(English)
6/5/2014
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