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This article provides troubleshooting actions to perform when a DDP| Security Tools user receives the error message system was locked while logging on to the encrypted endpoint at the Pre-boot Authentication (PBA) screen.

Note: To find the model of your keyboard or mouse, either, look on the bottom of the keyboard or mouse, look for the model on the packaging, or refer to the documentation that came with your keyboard or mouse.

For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039 or in the US you may also contact us via the chat portal for Dell Data Protection | Personal Edition and Security Tools.

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