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KB_ARTICLE
Windows 8 BIOS Upgrade Issue with Dell Data Protection Encryption (DDP|E)
This issue affects systems listed in the table below with Dell Data Protection | Encryption software and a DDP|E Hardware Encryption Accelerator that has been provisioned using the Full Volume Encryption (FVE) policy.
(English)
5/13/2013

KB_ARTICLE
Global Positioning System (GPS) Set Up, Use and Troubleshooting
then press the pause or break key (on notebooks it may necessary to press and hold the FN key before pressing the pause or break key). The System Properties window will open and the Operating System is listed. Some newer notebooks no longer have a Pause or Br...
(English)
9/15/2014

HOT_TOPIC
How to fix Microsoft Windows Crashes, Restarts or Blue Screen errors on my Dell Latitude Notebook computer
When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term "Blue Screen" or "Blue Screen of Death" (BSOD) has come from.
(English)
1/20/2014

KB_ARTICLE
Excessive background noise may be present in any video/audio recording created using the Venue 11 Pro 7130/7139 built in microphone or with...
This article contains information regarding "Excessive background noise may be present in any video/audio recording created using the Venue 11 Pro 7130/7139 built in microphone or with an external microphone".
(English)
5/30/2014

KB_ARTICLE
Venue 11 Pro 7130-7139 tablet battery has 0% charge out of the box (OOB)
DO NOT REPLACE ANY PARTS The tablet will power on normally once the AC adapter is connected to the system. The AC adapter has sufficient wattage to power on the system when the battery has 0% charge. Once connected to the AC adapter, the battery will charge n...
(English)
6/10/2014

KB_ARTICLE
How to install Active Directory Federation Services
Article Summary: This article addresses how to install Active Directory Federation Services on a server running Windows Server 2012 R2 Core using Windows PowerShell. Solution: Perform the following steps to install the Active Directory Federation Services (AD...
(English)
9/9/2014

KB_ARTICLE
External optical drive not detected on Latitude E7x40 series portable computers
External optical disk drives (ODD) that draw more than one ampere (1AMP) power through the USB cable connection may not be recognized by the system. This occurs because the USB bus for the system is unable to provide sufficient power for the drive to operate...
(English)
6/17/2014

KB_ARTICLE
Sunix SKU 382-BBBV USB 2.0 PCIe expansion card USB device detection issues when installed in OptiPlex XE2 systems
This article contains information regarding "Sunix SKU 382-BBBV USB 2.0 PCIe expansion card USB device detection issues when installed in OptiPlex XE2 systems".
(English)
5/27/2014

KB_ARTICLE
How to install Background Intelligent Transfer Service
This article addresses how to install Background Intelligent Transfer Service on a server running Windows Server 2012 R2 Core using Windows PowerShell Solution: Perform the following steps to install BITS on a server running Windows Server Core. 1. Type Start...
(English)
9/10/2014

KB_ARTICLE
Latitude E5520: Removal guide for Battery, SIM card, Keyboard Trim & Keyboard
5. Starting from the bottom of the keyboard, separate the keyboard from the system and turn the keyboard over.
(English)
2/10/2014

KB_ARTICLE
Latitude 12 Rugged Extreme (7204) Customer Replaceable Unit (CRU) Parts Removal Guide
This guide will take you step by step through the safe removal of what are considered to be the Customer Replaceable Unit (CRU) parts of a Latitude 12 Rigged Extreme (7204) system. (CRUs are the parts of the system that shouldn't need an engineer to remove or...
(English)
9/16/2014

KB_ARTICLE
Latitude E5520: Removal guide for Bottom Door, Optical & Hard drives and WLAN & WWAN cards
If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.
(English)
2/10/2014

KB_ARTICLE
Outlook 2013 not opening when using the Aero desktop theme within Windows 7
Customers have reported that Outlook 2013 will not open either normally or when running "outlook.exe /safe" from a command prompt in Windows 7. The problem occurs when the Aero desktop theme is enabled within the Appearance and Personalization settings in Con...
(English)
9/17/2014

KB_ARTICLE
ActiveSync will not synchronize Outlook 2002 with Pocket PC 2002 after installing the Personal Folders Backup Utility - KB Article - 173114
Verify Microsoft Outlook Error Messages If you receive either (or both) of the following error messages, perform the steps in this document to remedy the problem. Microsoft Outlook Synchronization ActiveSync cannot log on to Microsoft Outlook.
(English)
1/21/2004

KB_ARTICLE
Latitude E5520: Removal guide for SD Card, Express Card and PCMCIA Card
If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.
(English)
2/10/2014

KB_ARTICLE
How to Identify the BIOS and the Firmware Version of Your Wyse Client Based on the Device's Operating System?
For Wyse ThinOS you can find the information under the "General Tab" of the "System Information" window, next to the "System Version" See Figure 1 below. This information, as well as the BIOS version, can also be obta ined from the first line of the "Event Lo...
(English)
9/15/2014

TOP_SOLUTION
Getting started with the Dell Venue 7 and Venue 8 tablets
To turn on the Dell Venue 7 or Venue 8 tablet, just press and release the power button found on the top right of the device. The tablet is designed to be used vertically with the webcam window at the top. After pressing the power button, wait several seconds ...
(English)
9/5/2013

KB_ARTICLE
How to Backup / Restore Passwords and Credentials Using DDP Access
This article provides the HTML code layout of content created for use in Oracle Knowledge. This template article does not supersede stylistic information provided in
(English)
6/12/2013

KB_ARTICLE
Uninstall fails when upgrading to 8.2.1.5911
This article provides the information needed to workaround a failed uninstall that is received while upgrading your endpoint to the Dell Data Protection| Encryption (DDP|E) version 8.2.1.5911.
(English)
9/16/2014

KB_ARTICLE
How to install Windows Internet Name Service
Article Summary: This article addresses how to install Windows Internet Name Service on a server running Windows Server 2012 R2 Core using Windows PowerShell
(English)
9/16/2014
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