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KB Article
How to measure disk write and read capabilities in Windows
Here we will show you how to set up Windows Performance Monitor to measure your disk write and read capabilities using Performance monitor in Windows. First you need to make sure disk counters are enabled on your system.
(English)
6/24/2014

KB Article
Dell PERC controller learn cycle mode
Learn cycle is a battery calibration operation performed by the controller periodically to determine the condition of the battery. This operation cannot be disabled. You can start battery learn cycles manually or automatically.
(English)
6/24/2014

Hot Topic
How to Use and Troubleshoot the Inspiron 3531
If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
(English)
6/18/2014

Hot Topic
How to Use and Troubleshoot the Alienware 17
If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
(English)
6/14/2013

KB Article
RAID levels and their specificity
A RAID is a group of independent physical disks that provides high performance by increasing the number of drives used for saving and accessing data. A RAID disk subsystem improves I/O performance and data availability.
(English)
6/20/2014

PSQN
Error During System Recovery with USB Media Using Dell Backup and Recovery
Problem: Customers may see an error during the recovery process using USB recovery media in Dell Backup and Recovery. Description: An error can occur when using previously created USB recovery media to restore a system using Dell Backup and Recovery.
(English)
4/25/2013

PSQN
Error Attempting System Restore from a Backup on Some Dell Systems
The error will advise the customer that an error occurred while selecting the recovery point to restore. The System Recovery will then fail. This issue only occurs if the customer attempts to restore the system within ten minutes after startup of the system.
(English)
4/22/2013

KB Article
Understanding and Troubleshooting Your Hard Drive
The Product Support Page link will take you to the Dell Product Support Page to choose your product to view or download the manual for your product.
(English)
9/28/2009

PSQN
User Created System Partition may Disappear after Recovery Using Dell Backup and Recovery
Problem: Some customers may discover that a previously created partition no longer appears in Windows Explorer after restoring to a factory image using Dell Backup and Recovery.
(English)
4/25/2013

KB Article
Updating Firmware throught he iDRAC
OpenManage Server Administrator - OMSA, which will show you all information about the hardware installed on your system. Now that we have identified the hardware which needs updating, we need to locate the DUP and download it.
(English)
6/25/2014

Top Solution
How to Use and Troubleshoot the Inspiron 3737
If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, locate and look at the power button.
(English)
5/8/2014

PSQN
Dell Backup and Recovery May Display an Incorrect Date for the Next Scheduled Backup
The next scheduled backup date stamp may display as the same time and date as the backup that was just completed. The application will not allow the user to change this date. There is no impact to functionality for this issue.
(English)
4/25/2013

Top Solution
Resolving Power Issues on the Dell Wyse 5212 All-in-One Thin Client
Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers etc.
(English)
4/10/2014

KB Article
Alienware M11x R2: Troubleshooting Articles
Article Summary: Alienware M11x R2: Troubleshooting Articles Table of Contents: 1. 3rd Party Applications 2. AlienFX · Alien Command Center on the Alienware M11x 3. Audio 4. Fans 5. Hard Drives 6. Motherboard 7. Networking 8. No Boot 9. No Post / No Power · A...
(English)
9/21/2011

KB Article
PowerEdge RAID Controller types
For more detailled information on the RAID controller in your Dell server, it is recommended to view the user manual available by entering the service tag of your server on www.dell.com/support.
(English)
6/20/2014

KB Article
How To: exclude Credant or DDP|E Shield For Windows files from antivirus applications
Article Summary: This article provides information on how to avoid conflicts or hang conditions on systems that have active antivirus scanners. The following Shield for Windows directories and files must be excluded from scanning within the antivirus product.
(English)
2/20/2014

KB Article
How To Restore or Reinstall Microsoft Windows on a Dell Computer
If you have not created your restore media and are unable to access your operating system to create discs, customers in the United States or Canada may request a set of recovery media for their specific computer model.
(English)
10/12/2008

KB Article
Dell Nautilus Firmware Update Utility: Bootable media for automatic Hard Drive updates
Dell Support Site and enter your service tag to go directly to your system’s pages. Go to the Get drivers and downloads section, expand the SAS Drive category and look for the Dell Nautilus Firmware Update Utility.
(English)
6/25/2014

KB Article
Troubleshooting HDD and RAID issues
Through a thourough step by step process, most issues can be diagnosed and resolved easily.
(English)
6/20/2014

KB Article
Dell PERC controller disk Patrol Read
The Patrol Read feature is designed as a preventative measure to ensure physical disk health and data integrity. Patrol Read scans for and resolves potential problems on configured physical disks. The OpenManage storage management application can be used to s...
(English)
6/24/2014
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