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Tech support will ask for the company name or other original ownership details (address for example) as well as identifier from the system (Service tag or express service code).
12/19/2014

Article Summary: To Direct you to a location that will instruct you on how to back up and restore your files using the integrated Windows Method.
12/19/2014

For info on reseating cables and internal parts, please reference the service manual for your model from our support website. Alternatively, contact Dell technical support.
12/19/2014

Products
Latitude D830
Prestigious Performance, Intense Collaboration
A multi-use environment where IT professionals require scalable solutions with a high level of quality.
Intel® Core™2 Duo Processor
Windows Vista®  Ultimate
Windows Vista®  Business
Windows Vista®  Home Basic
Windows Vista®  Downgrade Rights Service (Windows Vista Bonus options)
15.4" widescreen display
Starting at 5.97 lbs
Dell Inspiron 1721
Entertainment Powerhouse
Portable multimedia with the power of a desktop replacement. Available in 8 colors.
AMD® Turion™ 64 x2 Dual Core Processor TL-66 (2.3GHz/1600MHz FSB/1MB Cache)
Windows Vista®  Home Premium
Windows Vista®  Home Basic
17" UltraSharp™ Wide Screen UXGA (1920x1200) display with Truelife™
Starting at 3.54 kg  
Inspiron 1525
All-Around Performance
An exceptional wireless, movie, and multi-media experience. The slim Inspiron 1525 laptop.
Up to Intel® Core™2 Duo Processor T7250
Windows Vista®  Home Premium
15.4" Wide Screen XGA+ display with Truelife™
Starting at 5.9lbs (2.7kg)
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