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5. Notify Credant Customer Support you have the dump file and advise of the size. Support may need to have you FTP the file if it is too big to e-mail

Some Dell system users with Dell Data Protection | Encryption (DDP|E) encrypted machines are experiencing BSODs or CMGShield black recovery screens after applying Windows update 2973201 released Tuesday, July 8th, 2014.

In some cases the Decryption and Uninstall Agent may leave a few files that are not getting decrypted causing the Agent not to complete the Shield uninstall process. In some instances the Decryption Agent service is shown as stopped.

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