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Issue: SAP Support assistance is required, but the contact details and procedures are not known. Solution: 1. Technical Assistance is provided the the creation of an SAP customer incident.

Windows 10 Threshold 2 (1511, Build 10.0.10586) Introduces changes in how Microsoft manages cached credentials. There were modifications with the Local Security Authority Subsystem Service (LSASS) that resulted in changes in when it requested cached credentials from the Operating System.

First thing is to confirm we are using a valid URL. We need the full xapi URL including the port number. In Dell Data Protection (DDP) the default port number is 8443 and the URL will look something like:

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