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This article contains information regarding prerequisites for Dell Data Protection | Cloud Edition (DDP | CE) hardware and software version 1.0.x - 1.9.x. Reference Dell Data Protection | Cloud Edition User Guide for any potential changes on other versions.

Press F8 at system startup.If Dell Backup and Recovery cannot be found in the OS; it is possible to go to the Repair menu by pressing F8 at system startup.

Solution: This is a normal behavior of the upgrade process but the black screen should not stay on for more than 20 minutes. The entire upgrade process takes an average of two hours.

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