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Dell Service entitlements - Dell SupportAssist for PCs and Tablets
Dell Service entitlements SupportAssist automatically detects and notifies you about the issues on your devices. The benefits of SupportAssist capabilities depend on the Dell service entitlements. To receive the benefits SupportAssist offers, a device require...

Additional Dell SupportAssist resources - Dell SupportAssist for PCs and Tablets
Additional Dell SupportAssist resources In addition to this guide, you can also access the following resources: The Dell SupportAssist for PCs and Tablets User’s Guide available at Dell.com/supportassist, provides information about installing and using Suppor...

Deploying SupportAssist with the answer file - Dell SupportAssist for PCs and Tablets
Deploying SupportAssist with the answer file Deploying a common answer file across multiple devices enables monitoring all the devices using SupportAssist. Prerequisites Ensure that the devices on which you want to deploy SupportAssist meet the minimum device...

SupportAssist Alerts - Dell SupportAssist for PCs and Tablets
SupportAssist Alerts You can view details about the alerts generated by SupportAssist through the TechDirect portal. The following table describes the details displayed on the SupportAssist Alerts page. Table 1. Alert details Name Description Service Tag Disp...

Additional Dell SupportAssist resources - Dell SupportAssist for PCs and Tablets
Additional Dell SupportAssist resources In addition to this guide, you can also access the following resources: The Dell SupportAssist for PCs and Tablets User’s Guide available at Dell.com/supportassist, provides information about installing and using Suppor...

Uninstalling SupportAssist - Dell SupportAssist for PCs and Tablets
Uninstalling SupportAssist Press <Windows logo> key. The Start menu or the Start screen is displayed. Click Control Panel. In Microsoft Windows 8 operating system: Click Uninstall a program in Programs and Features. In Microsoft Windows 7 operating syst...

Frequently asked questions - Dell SupportAssist for PCs and Tablets
Frequently asked questions How do I check if SupportAssist and Dell SupportAssist Agent are installed? SupportAssit Agent is downloaded and installed automatically if you install or update SupportAssist. To verify if SupportAssist and Dell SupportAssist Agent...

Introduction - Dell SupportAssist for PCs and Tablets
Introduction Dell SupportAssist automates support from Dell by proactively identifying hardware and software issues on Dell laptops, desktops, and tablets. When an issue is detected, SupportAssist notifies you about the issue and automatically creates a servi...

Minimum device requirements - Dell SupportAssist for PCs and Tablets
Minimum device requirements The following table lists the minimum device requirements for deploying the Dell SupportAssist. Particulars Requirement Operating system Laptops and desktops: Microsoft Windows XP (32–bit SP3) Microsoft Windows Vista (32–bit and 64...

Modifying the existing answer file - Dell SupportAssist for PCs and Tablets
Modifying the existing answer file If you want to change the SupportAssist Agent configuration settings that have been distributed across multiple devices, you can update the information in the existing answer file. For example, if you want to update the cont...

Configuring alert rules - Dell SupportAssist for PCs and Tablets
Configuring alert rules You can configure rules to determine how alerts created by SupportAssist are handled by the TechDirect portal. For example, you can choose to automatically forward all alerts to Dell Technical Support or have the alerts placed in your ...

Introduction - Dell SupportAssist for PCs and Tablets
Introduction Dell SupportAssist automates support from Dell by proactively identifying hardware and software issues on Dell laptops, desktops, and tablets. When an issue is detected, SupportAssist notifies you about the issue and automatically creates a servi...

Dell Service entitlements - Dell SupportAssist for PCs and Tablets
Dell Service entitlements SupportAssist automatically detects and notifies you about the issues on your devices. The benefits of SupportAssist capabilities depend on the Dell service entitlements. To receive the benefits SupportAssist offers, a device require...

Installing SupportAssist - Dell SupportAssist for PCs and Tablets
Installing SupportAssist SupportAssist may be preinstalled on your Dell laptop, desktop, or tablet. If SupportAssist is already installed, you can open SupportAssist through the Programs menu. If SupportAssist is not installed, you can follow the instructions...

Issue detection and service request creation - Dell SupportAssist for PCs and Tablets
Issue detection and service request creation The device on which you have installed Dell SupportAssist Agent is proactively and periodically monitored for potential hardware or software issues. When an issue is detected on your device, SupportAssist displays ...

Creating a service request for dispatchable parts - Dell SupportAssist for PCs and Tablets
Creating a service request for dispatchable parts When an issue is detected, the Engage Support wizard is displayed. If the issue is detected on a dispatchable part, when you submit the issue, SupportAssist requires you to provide the shipping address to whic...

Creating a service request for non-dispatchable parts - Dell SupportAssist for PCs and Tablets
Creating a service request for non-dispatchable parts On the Engage Support wizard, click Next to confirm the service request with Dell Technical support. The Dell My Account page is displayed. Perform one of the following: If you already have a My Account, s...

Installing SupportAssist Agent - Dell SupportAssist for PCs and Tablets
Installing SupportAssist Agent SupportAssist Agent is automatically installed when you install SupportAssist. If the SupportAssist Agent is not installed automatically, you can perform the following steps manually to install SupportAssist Agent: Prerequisites...

Creating the answer file - Dell SupportAssist for PCs and Tablets
Creating the answer file Prerequisites Ensure that SupportAssist and SupportAssist Agent are installed on the administrator’s device. Ensure that you are logged on to the device with Microsoft Windows Administrator rights. Ensure that the device has internet ...

Monitoring alerts using Dell TechDirect - Dell SupportAssist for PCs and Tablets
Monitoring alerts using Dell TechDirect The TechDirect online portal provides you the ability to have your SupportAssist alerts report to a central location for you to manage. This chapter provides information about the basic features to receive and take acti...
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