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DOC_TYPE
How to configure the UAC (User Account Control) settings in Windows 8 and 8.1
The User Account Control (UAC) helps prevent any potentially harmful programs from making changes to your computer. It does this by notifying you before any changes are made to your PC that would require administrator-level permission.
(English)
4/22/2017

TOP_SOLUTION
Dell Encryption for Windows Best Practices : Windows 10 Upgrade / Migration
Dell Data Protection | Enterprise Edition for Windows (DDP | EE for Windows) & Dell Data Protection | Personal Edition for Windows (DDP | PE for Windows) are fully compatible with Windows 10.
(English)
4/22/2017

TOP_SOLUTION
Dell Vostro 15 (3561) Usage and Troubleshooting Guide
For help with issues such as: wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, refer to an expanding section below.
(English)
4/22/2017

KB_ARTICLE
DDP E basic instructions to common recovery scenarios
Many of the recoveries in this guide require access to the Web Console. Below are instructions for accessing the DDP | E Remote Management Web Console for your environment.
(English)
4/22/2017

KB_ARTICLE
Soluto management software may block Dell Data Protection Encryption activations
This article provides the information needed to overcome a blocked Dell Data Protection | Encryption activation that may occur when the endpoint has PC Management Software installed.
(English)
4/22/2017

KB_ARTICLE
How to Deactivate Preboot Authentication
Wait for the policy to propagate from the DDP EE Server/VE Server to the computer targeted for deactivation. Once it has been received the system will show pop-up notifications indicating the status of the removal.
(English)
4/22/2017

KB_ARTICLE
Key Store Backup Error occurs during install with Dell Data Protection Enterprise Edition v9.0 installed on a non OS boot disk.
For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.
(English)
4/22/2017

KB_ARTICLE
How to Install Dell Data Protection Enterprise Edition for Mac
Enter the Domain Address, Device Server, and Policy Proxy information for the DDP | Server the endpoint is trying to connect to. Once a test connection is successful, click Continue to proceed.
(English)
4/22/2017

KB_ARTICLE
Dell Data Protection Security Tools Changes to Support Contacted SmartCards with ControlVault 2
During architecture review for implementation of Microsoft Windows Update support, the need to change the PIDs for ControlVault 2 devices was identified to uniquely target ControlVault 2 devices. In ControlVault 2 firmware releases 4.0-4.
(English)
4/22/2017

KB_ARTICLE
Dell Data Protection Security Tools and remotely managed SED Manager and Dell Data Protection Bitlocker Manager installation from locally t...
Currently upgrading a locally managed Dell Data Protection |Security Tools install for SED management or Password Management cannot be upgrade to a remotely managed instance of DDP | ST SED Manager or DDP |ST Bitlocker Manager.
(English)
4/22/2017

TOP_SOLUTION
Dell Data Protection Endpoint Security Suite Enterprise Hardware and Software Prerequisites
Starting January 31st, 2017, the addresses used with all platforms of Dell Data Protection | Endpoint Security Suite Enterprise will be simplified to reduce deployment complexity.
(English)
4/22/2017

TOP_SOLUTION
Dell Data Protection Endpoint Recovery Resource (CPU) Usage
Unlike most services, DDP | ER was very carefully architected so that when it isn’t backing up (or restoring) it uses literally zero CPU. It has a number of threads – but they are all paused waiting for something (such as the Scheduled backup timer to tick).
(English)
4/22/2017

KB_ARTICLE
Dell Data Protection Security Tools 1.5 Excel error message: There was a problem sending the command to the program
When you double-click an Excel workbook or a shortcut to an Excel workbook, Excel starts. However, the Excel workbook does not open, and you receive an error message.
(English)
4/22/2017

KB_ARTICLE
Cancelling an upgrade to Dell Data Protection Enterprise Edition can cause subsequent upgrade attempts to fail
The wizard was interrupted before Dell Enterprise Server x64 could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.
(English)
4/22/2017

TOP_SOLUTION
Dell XPS 15 (9560) Usage and Troubleshooting Guide
For help with issues such as: wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, refer to an expanding section below.
(English)
4/22/2017

KB_ARTICLE
How to run Dell Data Protection Enterprise Edition on VM hosts.
This article provides information how to run Dell Data Protection | Enterprise Edition on Virtual Machine (VM) hosts. It will also show exclusions required for Hyper-V virtualization on Dell Data Protection | Enterprise Edition, Personal Edition, and Server E...
(English)
4/22/2017

PORTAL_PAGE,TOP_SOLUTION,VIRTUAL_AGENT
Dell Webcam and Dell Webcam Central Software Guide
For information about, help using and fixing issues with your webcam (webcamera, web cam), refer to the section that matches the Operating System installed on your computer.
(English)
4/22/2017

KB_ARTICLE
How to Use Password Manager for Dell Data Protection Security Tools
To train new website and application logons, a user launches the logon screen (a web page or program) to train, and an icon displays when the software detects the logon screen. Alternatively, the user can click Add Logon and then navigate to the web page or p...
(English)
4/22/2017

KB_ARTICLE
How to use DSET 2.2 report in Linux
Later DSET versions (up to version 3.7) were replaced by SupportAssist Enterprise as the primary collection tool to be used with Dell EMC technical support. More information about the replacement of DSET is available in this article.
(English)
4/22/2017

TOP_SOLUTION
E-Port Plus and 4k displays
Depending on the capabilities of the system docked, you may only be able to achieve 60 Hz display on one DisplayPort Video port of the dock at a time. This limitation is specific to systems with a Multi-Stream Transport (MST) hub.
(English)
4/22/2017
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