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KB_ARTICLE
How to Download Dell Threat Defense
For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list.
(English)
7/21/2017

KB_ARTICLE
How to Configure Custom Firewall Rules in VMware vSphere ESXi 5.x
Article Summary: This article provides information on how to configure custom firewall rules in vSphere ESXi 5.x. Â How to Configure Custom Firewall Rules in VMware vSphere ESXi 5.x : Connect to the host via SSH For more information about enabling SSH on your...
(English)
7/21/2017

KB_ARTICLE
How to use System Activity Report, 'sar', to View Performance Information on SUSE Linux Enterprise Server (SLES) 11
Article Summary: This article provides information on how to use System Activity Report, 'sar', to view performance information on SUSE Linux Enterprise Server (SLES) 11.
(English)
7/21/2017

KB_ARTICLE
Cannot Edit Virtual Machine Settings after Upgrading Virtual Hardware in VMware vSphere ESXi 5.5
Article Summary: This article provides information on not being able to edit virtual machine settings after upgrading virtual hardware in VMware vSphere ESXi 5.5.
(English)
7/21/2017

TOP_SOLUTION
System becomes sluggish or freezing after resuming from sleep
If you have certain Dell systems with Western Digital Hard Drives (HDD), through time you may experience the system slowing down, sluggishness or freezing after resuming from sleep (S3).
(English)
7/21/2017

KB_ARTICLE
How to use System Activity Report, 'sar', to View Performance Information on RedHat Enterprise Linux (RHEL) 6
Article Summary: This article provides information on how to use System Activity Report, 'sar', to view performance information on RedHat Enterprise Linux (RHEL) 6.
(English)
7/21/2017

KB_ARTICLE
General Troubleshooting for the Killer 1535 Wireless Card
Click Ok and then wait for the wireless to reconnect and test if wireless is functioning properly.
(English)
7/21/2017

KB_ARTICLE
Precision 7520/7720 may encounter LCD panel flickering issue
Please update your system BIOS to version 1.5.1 or later from the Dell Drivers and Downloads site to resolve the issue.
(English)
7/21/2017

KB_ARTICLE
Dell PowerEdge: Windows Server 2012 installation fails with Lifecycle Controller installation after language selection
Article Summary: Windows Server 2012 installation on Dell PowerEdge server platforms fails to install due because there is no enought space on the scratch space (X: drive).
(English)
7/21/2017

KB_ARTICLE
How to create a UEFI bootable WinPE USB with Dell Command | Configure
The following article deals with how to resolve an issue with being unable to boot into a WinPE (Windows Preinstallation Environment) USB with Dell Command | Configure installed when connected to a system with a UEFI (Unified Extensible Firmware Interface) BI...
(English)
7/21/2017

KB_ARTICLE
End of Life / End of Support For Dell Data Protection
Windows 7 Windows 8.1 Windows 10 RTM Windows 10 1511 (Threshold 2) Windows 10 1607 (Anniversary Update) 2/2/2017 2/1/2018 Free Application that was bundled with hardware for fingerprint and Self-Encrypting Drive support. Functionality available in DDP | PE fo...
(English)
7/20/2017

KB_ARTICLE
“Cannot get mail. The connection to the server failed.” Displayed on AirWatch Device
Ensure the SEG URL is functioning properly by navigating to https://microsoft-server-activesync. You should be prompted for a username and password. If the URL works properly when accessing it locally from the SEG server, but does not work when connection ext...
(English)
7/20/2017

TOP_SOLUTION
How to Renew APNs Certificate for AirWatch
APNs certificates must be renewed yearly to retain MDM functionality on iOS devices. iOS devices cannot be managed without a valid APNs Certificate. If an APNs certificate expires, a new one must be generated and all previously enrolled devices must be re-enr...
(English)
7/20/2017

KB_ARTICLE
AirWatch Compromised Device Overview
Mobile devices allow constant communication and access to enterprise content on the go. While mobile devices keep vital business information flowing, malware and corrupted content can just as easily be introduced into your network.
(English)
7/20/2017

KB_ARTICLE
Dell Data Security International Support Phone Numbers
This article provides international support phone numbers for the Dell Data Security products. Affected Products: Dell Data Protection | Encryption Dell Data Protection | Enterprise Edition Dell Data Protection | Virtual Edition Dell Data Protection | Persona...
(English)
7/20/2017

TOP_SOLUTION
How to contact Dell Data Security chat support (for U.S. only)
Ext. 4310039 or find a number for your country in our International Contact numbers list. The Dell Security Community Forum is good resource to get help from community members.
(English)
7/20/2017

KB_ARTICLE
AirWatch and Apple Device Enrollment Program
The Device Enrollment Program (DEP) from Apple is designed to help enterprises and educational institutions simplify the Mobile Device Management (MDM) enrollment process for IT departments and end-users.
(English)
7/20/2017

KB_ARTICLE
Apple iOS v10 Devices Marked As Compromised and Enterprise Wiped in AirWatch
iOS devices that upgrade to iOS 10 are marked as compromised in the AirWatch Console. This can result in these devices being enterprise wiped if Compromised Protection is enabled or an applicable compliance policy has been created.
(English)
7/20/2017

KB_ARTICLE
How to Collect Logs in AirWatch Solution
To determine issue cause and resolution, many times Dell support will need access to AirWatch service logs or potential device-level logs. This articles provides link to instructions on how to collect these on myAirWatch.
(English)
7/20/2017

KB_ARTICLE
Customers unable to install WinMagic Encryption on Latitude E7x70 with BIOS version 1.15.4
Customers may state they are unable to encrypt with WinMagic when they apply BIOS 1.15.4 to the system. The TPM shows reduced functionality. This problem is specific to Latitude E7x70 systems.
(English)
7/20/2017
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