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Dell OptiPlex 3050 System Guide
This section provides links to information about locations of connectors and ports, pictures of your system, and will help you to get started with your system.
(English)
1/24/2018

KB_ARTICLE
Windows Explorer Fails To Update Its Icon Cache After A Successful Uninstall And Decrypt Of Dell Encryption \ Dell Data Protection Encrypti...
This article provides information on the Known Issue that the Dell Encryption (formerly Dell Data Protection | Encrpytion) icon for folders may remain visible after you have successfully uninstalled and decrypted a Windows 8.1 endpoint.
(English)
1/24/2018

KB_ARTICLE
How to change the Dell data Protection Security Tools default hotkey settings
For additional support, US based customer can call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal for Dell Data Protection | Personal Edition and Security Tools.
(English)
1/24/2018

KB_ARTICLE
PowerEdge Server: Updating Firmware through the iDRAC
This article provides information about how to apply single device firmware updates remotely through the integrated Dell Remote Access Controller (iDRAC) web interface of Dell PowerEdge servers.
(English)
1/25/2018

KB_ARTICLE
Dell Latitude 7390 Visual Guide
Note: For a more detailed description about each location, please go to the system manuals at www.dell.
(English)
1/25/2018

KB_ARTICLE
Touch Screen All-In-One Systems with Windows 7 the On Screen Keyboard Is Not Displayed After Waking From Sleep / Hibernate
After system wakes from sleep / hibernate when using Dell Data Protection | Security Tools with Windows 7, the On Screen Keyboard does not appear automatically, or after selecting (clicking) the password field.
(English)
1/25/2018

KB_ARTICLE
Windows 10 encounters BSOD after installing Dell Data Protection Encryption with Secure Boot enabled
Prior to version 8.7.1, Windows 10 may encounter a BSOD with a stop code 0xC0000603L or may directly enter the auto recovery mode after installing Dell Data Protection software with Secure Boot enabled.
(English)
1/25/2018

KB_ARTICLE
How to Adjust the Color Registration on the C1765nf / C1765nfw Dell Laser Printers
Note: A Password is required to enter the Admin Menu when the Panel Lock Set is set to Enable. In this case, enter the password you specified, and press the ✓ (Set) button.
(English)
1/25/2018

KB_ARTICLE
Dell Encryption \ Dell Data Protection Encryption Removal Agent gets stuck
We can try to add the below registry key to see if we can help decrypt the files based upon their size. Commonly one of the files that get hung up is the software hive. We made a client drop 8.5.0.6928 to help prevent this issue for future releases.
(English)
1/25/2018

TOP_SOLUTION
Dell Vostro 15 (7570) Usage and Troubleshooting Guide
For help with issues such as: wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, refer to an expanding section below.
(English)
1/25/2018

KB_ARTICLE
Interoperability recommendations for Dell Data Protection Secure Lifecycle and Dell Data Protection Encryption
The Dell Security Solutions group has launched Dell Data Protection | Secure Lifecycle. This application leverages a storage filter driver that checks new files for changes and to determine if these documents should be protected.
(English)
1/25/2018

KB_ARTICLE
Latitude 5590: Keyboard Function Guide
Additional articles and information can also be found on our Mouse support page.
(English)
1/26/2018

KB_ARTICLE
Video Scaling Issues with High DPI Devices
An issue has been seen with Windows and certain programs like Microsoft Office not displaying or scaling external video correctly. This happens when a high DPI (Dots Per Inch) device is used with external monitors.
(English)
1/26/2018

KB_ARTICLE
Dell Data Protection Protected Workspace fails to launch after applying Meltdown patch update to Windows 7 64-bit
Microsoft released KB4056894 on January 4, 2018, to address a side-channel vulnerability in intel processors. This update and subsequent cumulative and security updates for Windows 7 64-bit modify how data can be accessed and how applications can leverage the...
(English)
1/26/2018

KB_ARTICLE
Dell Mobile Connect Failed to Load
You can click on the OK button in which case the new driver has loaded. The DMC PC App will continue to function however, you should update the PC App to 1.1 using the Windows store. Or Install the DMC 1.1 PC App before installing the Driver:
(English)
1/26/2018

KB_ARTICLE
Dell TouchPad User Interface (UI) show as question marks (???)
This article provides the information on "Some characters in the Dell TouchPad User Interface (UI) show as question marks (???) in the Arabic language version of Windows 10".
(English)
1/26/2018

KB_ARTICLE
Reasons You Would Receive the Encryption Administrator Password (EAP) Prompt
[07.18.13 16:07:14:911 GinalessEEObjec: 142] [SUPPORT] [I] Event Engine - Logon request notification for COMPANY\username (via NPLogonNotify) [07.18.13 16:07:22:293 SystemProvision: 932] [SUPPORT] [W] Local System Provision: System Backup of critical data fai...
(English)
1/26/2018

KB_ARTICLE
Quicklook and troubleshooting guide for Dell Data Protection Protected Workspace Enterprise
Protected Workspace is a threat protection solution that helps customer to keep their client machines protected by external malwares. Protected Workspace generates a container where several supported applications run isolated by the rest of the host environme...
(English)
1/26/2018

KB_ARTICLE
M.2 NVMe Device Specifications and Upgrade Requirements for Precision, OptiPlex, Latitude and XPS Systems
The original SATA protocol was designed to maximize the performance of platter (physical spinning) hard drives. With the proliferation of SSD drives, the SATA storage management protocol has become a limiting factor.
(English)
1/26/2018

VIRTUAL_AGENT
How to clean install Windows 7 Professional on a new Hard Drive on a Dell PC
Note: You will have received an operating systems recovery disc with your PC, if you selected that option when ordering the system. (This is a choice made when originally booking your order as part of a worldwide media reduction initiative.
(English)
1/24/2018
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