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KB_ARTICLE
Microsoft USB CCID Smart Card Reader Is Reported As Being in a Problem State In Device Manager
After installing Dell Data Protection | Encryption the Microsoft USB CCID Smartcard Reader is intermittently reported as being in a problem state in Device Manager. However, smart card and fingerprint hardware seems to function normally.
(English)
8/31/2016

KB_ARTICLE
How to Set Notifications on Dell.com for New Product Releases
Select which products you would like to monitor and how quickly after launch you would like an update.
(English)
8/31/2016

KB_ARTICLE
How to change the Dell data Protection | Security Tools default hotkey settings
For additional information about other options that are available in DDP | ST , view the knowledgebase article Dell Data Protection | Security Tools (DDP|ST) Password Manager
(English)
8/31/2016

KB_ARTICLE
How to resolve a Dell ControlVault (Broadcom USH) upgrade failure
This article provides the workaround to repair a Dell ControlVault (Broadcom USH) Upgrade Failure. The article will walk through the detection, error messages and workaround.
(English)
8/31/2016

KB_ARTICLE
*** please disregard, this is a test*** expire 8-31
please disregard, this is a test expire 8-31 please disregard, this is a test expire 8-31
(English)
8/31/2016

KB_ARTICLE
Cannot Upgrade From DDP| Security Tools and DDP| Encryption Version 8.0.0 or 8.0.1 to a Later Release When PBA Is Active
When attempting to upgrade from DDP | ST versions 1.0.0 or 1.0.1 and/or DDP | E versions 8.0.0 or 8.0.1 to the latest release versions of these software packages, the upgrade will fail.
(English)
8/31/2016

KB_ARTICLE
Installing and Uninstalling Dell Data Protection | Security Tools
Article Summary: This article provides information on installing and uninstalling Dell Data Protection | Encryption Security Tools (DDP | E Security Tools).
(English)
8/31/2016

KB_ARTICLE
DDP | Endpoint Security Suite (ESS) best practices
Before installing DDP | Endpoint Security Suite, to avoid potential conflicts, remove other vendor’s anti-virus, anti-malware, anti-spyware, or firewall applications.
(English)
8/31/2016

KB_ARTICLE
DDP | ST Contactless Smart Card Driver Does Not Install Correctly
When this issue is present the yellow exclamation icon will display next to the Contactless Smart Card in the Windows Device Manager. The issue occurs because the Windows 7 64-bit operating system handles the removal action of the biometric devices incorrectl...
(English)
8/31/2016

TOP_SOLUTION
Dell Inspiron 15 (5565) Usage and Troubleshooting Guide
For help with issues such as: wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, refer to an expanding section below.
(English)
8/31/2016

KB_ARTICLE
How to Disable DDP | ESS Pop-Up Notifications
The Dell Data Protection | Endpoint Security Suite (DDP | ESS) has by default onscreen status notifications that will display at the bottom right side of the user's screen as system events occur. The onscreen notifications are also known to end users as toas...
(English)
8/31/2016

KB_ARTICLE
Windows 8.1 PIN logon feature not working on systems with the Dell Data Protection software installed
On a computer with Dell Data Protection installed, the PIN logon feature within Windows 8.1 may not be available. Windows will still ask for a password when logging in, even after successfully following the steps to create the PIN for logon.
(English)
8/31/2016

KB_ARTICLE
Limited Linux support using external devices such as adapters, dongles, and docking stations.
When you attach an external peripheral (dongles, video adaptors, port replicators, docking stations etc.), these device may be natively supported with Linux (Ubuntu, RHEL, Fedora, CentOS, etc.) drivers.
(English)
8/31/2016

KB_ARTICLE
How to Uninstall Dell Data Protection (DDP) Security Tools from a Dell System
You should be able to see the Dell Data Protection suite installed and the 3 following entries listed. Though they may not be shown in the order listed below, this is the order they must be removed in to successfully complete the uninstall.
(English)
8/31/2016

KB_ARTICLE
Pre-enrolled Contactless Smartcard Credentials Lost After Joining Domain
Pre-enrolled Contactless Smartcard user credentials are lost after joining the computer to domain. The enrollment status screen when viewed from the "Security Console" will indicate that no users have been enrolled for "Contactless Card" authentication.
(English)
8/31/2016

TOP_SOLUTION
Dell Data Protection and Windows 10 - Known issues with Password Management and Advanced authentication
In certain Dell Data Protection versions you may have issues within Windows 10 properly allowing fingerprints to enroll, and contacted/contactless SmartCards also may not work. This affects Versions Prior to 8.6.1 / 1.6.
(English)
8/31/2016

KB_ARTICLE
DDP | ST Password Manager Requires Manual Configuration In Google Chrome
After installing Dell Data Protection | Encryption Security Tools (DDP | ST) the Security Tools Password Manager is not automatically allow password training in Google Chrome.
(English)
8/31/2016

KB_ARTICLE
Windows 7, 8.1 and 10 driver install list and order of model : OptiPlex 5040 and OptiPlex 7040
A device driver or software driver is a computer program allowing higher-level computer programs to interact with a hardware device. For the OptiPlex 5040 and OptiPlex 7040, all the drivers installation for their devices are similar except that some system ma...
(English)
8/31/2016

KB_ARTICLE
Dell Data Protection | Enterprise Edition for Mac Hardware and Software Prerequisites
Table of Contents: Hardware Prerequisites Software Prerequisites Additional Reference Material Hardware Prerequisites Mac OS X Minimum Hardware Requirements Intel-x86 processor 512 MB RAM 30 MB of free disk space 10/100/1000 or Wi-Fi network interface card Th...
(English)
8/31/2016

KB_ARTICLE
How to Pair Dell Bluetooth Devices in Windows 10
This article is intended to show you how to pair a Dell™ Bluetooth® enabled computer to a Dell Bluetooth external device, in addition to providing basic troubleshooting assistance.
(English)
8/31/2016
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