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Visit the Support site to find more: Drivers | Manuals | All Product Support and Warranty
KB_ARTICLE
Shortcuts For Applications Deployed Via Symantec Workspace Virtualization Not Available After Installing Dell Data Protection Encryption
Symantec Workspace Virtualization is an application virtualization technology. After installing Dell Data Protection | Encryption, shortcuts for programs deployed through Symantec Workspace Virtualization are no longer displayed.
(English)
2/27/2017

KB_ARTICLE
DDPE: Endpoint Is Not Locked After Removal Of Smart Card From The Smart Card Reader
When the smart card is removed from the smart card reader and the Dell Data Protection |Encryption Enterprise Server policy is set to "True" the endpoint should lock.
(English)
2/27/2017

KB_ARTICLE
How to Perform a Dell Data Protection Enterprise Edition for Mac Recovery
Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.
(English)
2/27/2017

KB_ARTICLE
Windows System Restore is not Supported on Dell Data Protection Encryption Endpoints
When a "System Restore" or "Last Known Good Configuration" is performed on an endpoint with Dell Data Protection| Encryption (DDP|E) software installed, the system may receive the following error messages. · The system image restore failed.
(English)
2/27/2017

KB_ARTICLE
How to Perform a Web Restore for Mozy by Dell
For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.
(English)
2/27/2017

KB_ARTICLE
Keyboard Usage and Troubleshooting Guide
When your keyboard is not working as it should, refer to the expanding section below that best matches the issue you are having and follow the instructions.
(English)
2/27/2017

PORTAL_PAGE,VIRTUAL_AGENT
How to improve your laptop battery's performance
As laptops have become more advanced so the need for increased power consumption and longevity has increased for mobile system users. On many occasions it can come down to mobility over performance and battery life.
(English)
2/27/2017

KB_ARTICLE
Notebook Battery Warranty Support
This article gives guidance on warranty support for notebook batteries in the unfortunate occurrence of a battery failure. Also linked to the article are some further reading on troubleshooting and how to check the battery status.
(English)
2/27/2017

TOP_SOLUTION
How to Use and Troubleshoot the Dell S2417DG Gaming Monitor
Article Summary: This article provides information on How to use & troubleshoot your Dell S2417DG Gaming Monitor, troubleshooting steps to common issues related to monitors, overview of NVIDIA G-SYNC and other features and answers to some frequently asked que...
(English)
2/27/2017

KB_ARTICLE
How to Install Dell Data Protection Secure Lifecycle
Dell Data Protection | Secure Lifecycle requires Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64) to be installed. Click the Install button to continue.
(English)
2/27/2017

KB_ARTICLE
Dell Data Protection Security Tools Password Manager Error
Turn User Account Control to at least "Notify me only when apps try to make changes to my computer (do not dim my desktop)" setting via User Account Control Settings.
(English)
2/27/2017

KB_ARTICLE
Windows Update KB3088195 Blocks Dell Data Protection Protected Workspace Ability to Run in Chrome Browser
This article contains information regarding the Microsoft update that has blocked the ability for Dell Data Protection | Protected Workspace to run in Chrome
(English)
2/27/2017

KB_ARTICLE
Dell Data Protection Virtual Edition Offload Backup Procedure
For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.
(English)
2/27/2017

KB_ARTICLE
Dell Data Protection Encryption Slow logon, Boot time delays, Lengthy reboots after upgrading
After installing an 8.x version of Dell Data Protection | Encryption endpoints are extremely slow to boot or have lengthy delays when loading windows. There is a process that is handling data in an unexpected way during boot.
(English)
2/27/2017

KB_ARTICLE
Re-release of Dell Data Protection Encryption v8.10.1, Dell Data Protection Endpoint Security Suite v1.4.1, Dell Data Protection Endpoint S...
Dell Data Protection | Encryption v8.10.1.27 Dell Data Protection | Endpoint Security Suite v1.4.1.32 Dell Data Protection | Endpoint Security Suite Enterprise v1.1.1.32
(English)
2/27/2017

KB_ARTICLE
How to rebuild the Policy Proxy's cache and Message Broker service in Dell Data Protection Enterprise Edition and Virtual Edition
This article describes how to rebuild the Dell Data Protection | Enterprise Edition and Virtual Edition server’s Policy Proxy cache and Message Broker service.
(English)
2/27/2017

KB_ARTICLE
Dell Data Protection Enterprise Edition and Webroot can have conflicts without proper exclusions
This article provides information how to add exclusions to add to Dell Data Protection | Enterprise Edition and Webroot to resolve compatibility issues
(English)
2/27/2017

KB_ARTICLE
Troubleshooting Dell Hardware with Ubuntu on your Dell Desktop or Notebook PC
This article provides information about possible hardware issues you may experience and how to troubleshoot them on a Dell PC with Ubuntu installed as the operating system.
(English)
2/27/2017

TOP_SOLUTION
How to contact Dell Data Protection Personal Edition and Security Tools chat support (for U.S. only)
Ext. 4310039 or find a number for your country in our International Contact numbers list. The Dell Security Community Forum is good resource to get help from community members.
(English)
2/27/2017

KB_ARTICLE
Changing Windows 10 editions removes Dell Data Protection Encryption Shield install
When migrating from one edition of Windows to a different edition during a Windows 10 upgrade the Dell Data Protection | Encryption Shield install will not be migrated.
(English)
2/27/2017
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