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KB_ARTICLE
Optane Memory Module - Frequently Asked Questions
Question: Can I swap the Optane module or SATA drive with another module or drive? Answer: Once an Optane module and a SATA drive are paired, drives are not interchangeable without un-pairing the drives first. The paired set can be moved as a unit from one sy...
(English)
7/18/2017

KB_ARTICLE
Dell laptops with Intel 17265AC wireless card may experience memory performance issues
Dell laptops with the Intel Wireless AC 17265 network cards installed may experience memory performance issues related to the WUFDHost.exe service that is a part of the wireless driver. This article provides more information about this issue as well as a reso...
(English)
7/18/2017

KB_ARTICLE
How to replace a CMOS battery.
Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031.
(English)
7/17/2017

KB_ARTICLE
Dell PowerEdge - What is the default password for iDRAC 9 and previous?
The Secure Password will be located on a sticker on the underside of the system tag with the Service Tag information. If the default password on the sticker is blank, it means that the default credentials root/calvin have to be used.
(English)
7/17/2017

KB_ARTICLE
Slow Performance Issues in Excel when Opening Saved Files
You may see an issue when you try to open a saved (Hard Drive, USB Drive, Network Drive...) Excel spreadsheet and it may take 1-2 minutes before you will see the Excel splash screen when the file opens.
(English)
7/17/2017

KB_ARTICLE
Distorted Screen/Blue Screen error occurs on Inspiron 24 5475 and Inspiron 27 7775 systems
Summary: "Solution for distorted display image or Windows 10 blue screen error which may occur on Inspiron 24 5475 and Inspiron 27 7775 All-in-One systems with AMD Graphics".
(English)
7/17/2017

KB_ARTICLE
How to Setup an Internet Email Account in Outlook 2013
We also include some commonly held setting for the most common ISP providers. (Be aware that these company settings can change, once this article has been published.)
(English)
7/17/2017

KB_ARTICLE
Premier: Software & Peripherals
Your Dell Premier Webpage provides your organization with a customized, secure online toolset for purchasing, reporting and product support. This is all backed by a dedicated account team that can adjust settings, and add or remove features and options that f...
(English)
7/17/2017

KB_ARTICLE
Premier: Systems
Your Dell Premier Webpage provides your organization with a customized, secure online toolset for purchasing, reporting and product support. This is all backed by a dedicated account team that can adjust settings, and add or remove features and options that f...
(English)
7/17/2017

KB_ARTICLE
How to Create an Active Directory Endpoint Group in the Dell Data Protection Server
Within the AD endpoint group, at least one endpoint must be activated with a Dell Data Security (formerly Dell Data Protection) product and performed a policy update to the Dell Data Protection Server.
(English)
7/13/2017

KB_ARTICLE
Erratic cursor movement on the XPS 13/15 series laptops and Precision Mobile Workstations with Ubuntu 16.04 installed
This article provides information on resolving a potential touchpad issue which may be seen on the Dell XPS 13, XPS 15, and Precision Mobile Workstations with Unbuntu 16.04 installed.
(English)
7/14/2017

KB_ARTICLE
How to Organize and View Multiple System's Details by Service Tag
In the event a user needs to research the details of several systems at once, the following tool can be used by inputing the service tags as a list. The first step is to create an account at Dell.com by clicking the Sign In icon on the top right. 1.
(English)
7/12/2017

KB_ARTICLE
Dell Latitude 12 5289 2 In 1 Laptop Windows 10 Driver Installation Guide
Note: Use this page as a reference on how Device Manager should look like before and after the drivers have been installed. Drivers can be downloaded from the www.dell.
(English)
7/12/2017

KB_ARTICLE
Setting up P2415Q & P2715Q Monitors with HDMI 2.0 support 4K x 2K 60Hz
High Definition Multimedia Interface (HDMI) version 2.0 provides the user with 4k x 2k resolution capability @60hz for Dell P2415Q and P2715Q flat panel displays. This HDMI 2.0 capability is only available on P2415Q and P2715Q displays sold after February 201...
(English)
7/12/2017

KB_ARTICLE
Dell Windows Backup Media and Recovery Options
Note: Please be aware as of 08 April 2014, Microsoft has stopped supporting Microsoft Windows XP in all its revisions. Dell cannot supply media for any operating system that is no longer supported or sold by Microsoft.
(English)
7/12/2017

KB_ARTICLE
Dell PowerEdge Server Start-up guide - From 9th to 14th generation
You have just unboxed your brand new PowerEdge server and now it is time to install it in its rack, get its iDRAC setup and install the operating system to be able to integrate it into your infrastructure.
(English)
7/13/2017

KB_ARTICLE
Dell Latitude E7470 Keyboard Guide
This article provides information about keyboard shortcut functions on the Dell Latitude E7470 Keyboard Shortcut Key Functions The below table is a list of combination short-cut key functions available on the Latitude E7470 E7470 Keyboard  Note: By Toggling ...
(English)
7/13/2017

KB_ARTICLE
How to troubleshoot issues with an External Mouse
Most Mice are now plug and play which means there is no additional driver to be installed before it can be used. Once the Mouse is plugged into the system, Windows will recognise and install the generic driver.
(English)
7/13/2017

KB_ARTICLE
Latitude E6400 & E6420 XFR keyboard becomes unresponsive after exposure to water.
The Dell Latitude E6400 XFR & E6420 XFR has been designed and tested (by an independent certified 3rd party test laboratory) to survive exposure to the various extreme environments in the manner specified in MIL-STD-810G Test Methods. These systems meet the I...
(English)
7/13/2017

KB_ARTICLE
How to Replace the Toner on the B1160 / B1160w Dell Laser Printers
Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.
(English)
7/13/2017
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