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KB_ARTICLE
How to troubleshoot and resolve system performance issues on Dell Precision Mobile Workstations
The following articles provide direction for troubleshooting and resolving specific hardware or software issues that negatively impact system performance:
(English)
3/29/2017

TOP_SOLUTION
How to Set VLAN Interface as Source for Port Monitoring on Dell Networking Force10 Switches
When using VLAN as the source on port monitoring you will have to configure flow-base monitoring to pass traffic to the destination port. You are allowed to use a VLAN interface as the source port in a regular port monitor setup. But, you will not receive any...
(English)
3/29/2017

KB_ARTICLE
How to Troubleshoot Print Quality Issues on the E525w Dell Color Multifunction Printer
If you have a print quality problem, print a test page first. If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document.
(English)
3/29/2017

KB_ARTICLE
Windows 2 Go - how to install Windows 8.1/10 on an USB Key
This article will show you how to install Windows 8.1 or 10 on an USB Key. After this you can use this Key to boot to a working Operating System on your Notebook or Desktop. This can be used for Troubleshooting and to rule out the Operating System which is in...
(English)
3/29/2017

KB_ARTICLE
Troubleshooting Paper Jams on Dell B2375dnf and B2375dfw Laser Printers
Pull the jammed paper out. If the jammed paper does not move when you pull, push the two blue pressure levers up to loosen the paper, and then remove it.
(English)
3/29/2017

KB_ARTICLE
Dell Precision T5810 - AC Recovery option works with a delay of around 20 seconds or more
When the system is powered off and loses mains electricity supply, with the BIOS "Option Power Management > AC Recovery enabled", the system does not power on automatically after mains power is restored but after an approximate delay of at around 20 seconds
(English)
3/29/2017

KB_ARTICLE
All Menu Buttons on the U2410F Monitor May Not Always Light Up
You may notice that the lights next to the buttons that correspond to the on screen menu are not all lit or the buttons are not working. Only the lights next to the buttons that have active selections will be lit.
(English)
3/29/2017

KB_ARTICLE
Windows 10 is taking a long time to update to version 1607
You may encounter a situation while updating Windows 10 to version 1607 that the update process appears to become stuck on a specific percentage (EX:65% or 99 or 100%) when attempting to upgrade your system from Windows 7 SP1 or Windows 8.1 to Windows 10 or u...
(English)
3/29/2017

KB_ARTICLE
Single SSD connected to PERC730 is not recognized by Windows OS
In some cases, a single Solid-State-Disk (SSD) connected to a PERC730 controller might not be recognized by Windows OS when an archive software is installed.
(English)
3/29/2017

KB_ARTICLE
Dell Data Protection Personal Edition Unable to Configure for Encryption
To verify the cause of the issue open the LMS output.log in C:\Program Files\Dell\Dell Data Protect\Encryption\LMS\Logs or LogBundleName\ProgramFiles-DDP\Encryption\LMS\Logs from a Diagnostic Info bundle. Below is a sample error:
(English)
3/29/2017

TOP_SOLUTION
Dell Data Protection Personal Edition for Windows Removal Guide
The Password for the LSARecovery file to allow decryption is the same Encryption Administrator Password used to access the policies or settings in the DDP Encryption console.
(English)
3/29/2017

KB_ARTICLE
DW5620 card connects, but cannot connect to internet
Dell portable users with a DW5620 WWAN card in their laptop or portable system may experience a connectivity issue where the Connection Manager Utility reports that it is connected but the User is unable to reach the internet.
(English)
3/29/2017

VIRTUAL_AGENT
What is the Qualcomm Atheros Killer Network Manager and which XPS systems support this?
Qualcomm Atheros high-performance Killer technology takes over all networking processing and manages your bandwidth based on application profiles or your preferred settings.
(English)
3/29/2017

KB_ARTICLE
Dell Latitude E5250 Visual Guide
Contactless smart card reader (optional): Allows the system to interact with other Near Field Communication (NFC)-enabled devices, such as contactless smart cards.
(English)
3/29/2017

TOP_SOLUTION
System hangs during warm reboot at Critical Memory Initialization Error for PowerEdge T130, R230, R330 and T330 servers
BIOS 1.4.5 introduced new Intel Memory Reference Code (MRC) that contains a critical memory initialization fix. Please update to BIOS release 1.4.5 or newer to resolve this issue. BIOS 2.0.
(English)
3/29/2017

TOP_SOLUTION
How to Reset Real Time Clock (RTC) to recover your Dell XPS, Latitude and Precision PC
Summary: This article provides information on how to reset the Real Time Clock (RTC) on a Dell XPS, Latitude or Dell Precision PCs. In certain scerarios resetting the Real Time Clock (RTC) can help recover your Dell XPS, Latitude or Dell Precision PCs from no...
(English)
3/29/2017

KB_ARTICLE
How the “Encrypt Temp Files” policy works in Dell Data Protection Encryption
When this policy is selected, the paths listed in the environment variables TEMP and TMP are encrypted. TEMP and TMP for the OS are encrypted with the Common Encryption Key. TEMP and TMP for the User are encrypted with the User Data Encryption Key.
(English)
3/29/2017

SOCIAL_MEDIA
Updating the Dell BIOS in Linux and Ubuntu Environments
As Linux and Ubuntu distributions are becoming more and more popular on Dell systems, there are more situations where a Linux only environment is present. UEFI Capsule updates If your system is listed at https://secure-lvfs.rhcloud.
(English)
3/29/2017

KB_ARTICLE
Where can I download Dell Data Protection Enterprise Edition and Encryption Software?
For additional support, US based customer can call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list.
(English)
3/29/2017

KB_ARTICLE
Premier: Landing Page
Your Dell Premier Webpage provides your organization with a customized, secure online toolset for purchasing, reporting and product support. This is all backed by a dedicated account team that can adjust settings, and add or remove features and options that f...
(English)
3/29/2017
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