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Visit the Support site to find more: Drivers | Manuals | All Product Support and Warranty
KB_ARTICLE
DDP | E does not support encrypting domain controllers
our Dell Data Protection | Encryption (DDP | E) encryption client does not support the installation of the product onto a Windows Server. If the encryption client is mistakenly installed on the production server, please contact the DDPE support team.
(English)
3/25/2015

KB_ARTICLE
DDP | E: Unable to connect to the Enterprise Edition Server when Self Encrypting Drive is enabled
This article provides a work around to the issue of not being able to connect to the DDP | E Enterprise Edition Server when the managed Self Encrypting Drive (SED) shows the error message "Cannot connect to Server: Check connections.
(English)
3/23/2015

KB_ARTICLE
Troubleshooting Monitor for Blurry, Distorted, Shaky, Poor, Vertical or Horizontal Lines, or Abnormal Video
The display should show your current resolution and the optimum resolution. If it only shows one, then the monitor is already at the optimum resolution.
(English)
5/25/2011

KB_ARTICLE
Why my USB connected external display does not energize until the operating system loads (No POST/BIOS Video)
This article provides the information on "Why my USB connected external display does not energize until the operating system loads (No POST/BIOS Video)".
(English)
3/27/2015

KB_ARTICLE
Graphics Concurrency Display Behavior | Multi-Monitor Configuration for the OptiPlex 790 and 990
The Intel driver for the onboard video chipset needs to be installed as well. This may require removal of the discrete graphics card to allow proper detection/installation of the Intel driver. The driver for the discrete graphics card does not need to need to...
(English)
3/23/2012

KB_ARTICLE
Windows 7 driver causes Fiber optic network card to malfunction
If you install a Transition Networks N-GXE-LC-01 PCI Express Fiber Network Interface Controller (NIC), in a system with the Microsoft Windows 7 operating system, the device will not appear to work correctly and may cause system instability.
(English)
3/27/2015

KB_ARTICLE
How to Install Dell SecurityCenter by McAfee® - Software Reinstall Guide - 123784
Dell SecurityCenter is now properly installed. To use Dell SecurityCenter, click the McAfee.com Security Center icon.
(English)
2/6/2004

VIRTUAL_AGENT
How do I create backup discs with Dell DataSafe Local Backup 2.0?
This article describes the steps necessary to create your system recovery discs with Dell DataSafe Local Backup 2.0. Dell no longer ships operating system disks with new systems. You may create these disks using Dell Backup and Recovery or Dell DataSafe Local...
(English)
2/11/2009

TOP_SOLUTION
Dell DataSafe Local Backup 2.0 Frequently Asked Question (FAQ)
Dell DataSafe Local Backup 2.0 Basic recovery is shipped free on every Dell consumer computer and provides the capability to recover all of the software originally shipped on your computer. Basic recovery includes the following features:
(English)
2/11/2009

KB_ARTICLE
DDP | E “Suppress file content notification”
Dell Data Protection | Encryption (DDP | E) Enterprise Edition and Personal Edition has by default onscreen status notifications that will display at the bottom right side of the user's screen as system events occur.
(English)
3/23/2015

KB_ARTICLE
Upgrading To Dell DataSafe Local Backup 2.0 Professional - KB Article - 353565
3 To upgrade Dell DataSafe Local Backup 2.0 online, click UPGRADE ONLINE NOW! and follow the prompts provided to purchase and receive your Pro license key.
(English)
2/11/2009

KB_ARTICLE
Dell Data Protection | Personal Edition (DDP | PE) Software and Hardware Prerequisites
NOTE: Enterprise PBA does not support authentication with smart cards. When an organization requires that SIPR Net cards be used for authentication, users must log on with their password at the PBA screen, and then use the SIPR Net card to log on to Windows.
(English)
2/6/2015

TOP_SOLUTION
How to Setup Dual Monitors for Windows Vista
Display Port is a new digital standard for connecting monitors to computers and has the capability to provide a scalable digital display interface with optional audio and high-definition content protection (HDCP) capability. Display Ports usually resemble US...
(English)
8/10/2009

KB_ARTICLE
Before opening an Incident: Gathering logs from your Operating System
When something has gone wrong in your Operating System and you need help, the support logs are key to successfully diagnose and solve the issue.
(English)
11/20/2014

KB_ARTICLE
Gatherling support logs in RHEL
When you want to get a full overview of your system or you need support for it, you will probably need to gather some system logs. To help speed up your support experience, we suggest you gather the logs in advance of opening a support request with Dell.
(English)
11/20/2014

KB_ARTICLE
Using Dell repository manager for Firmware updates
Here you will find step-by-step instructions on how to use the Dell Repository Manager (DRM) to create a firmware repository which you can use for updates. Updates can be deployed in several ways, including as a network hosted repository or as a bootable ISO ...
(English)
7/4/2014

KB_ARTICLE
Security Scanner Malware Removal Guide
This article provides information on removing the Security Scanner Malware from your Dell PC. Please be aware that most of the steps here are not covered under your warranty and are carried out at your own risk.
(English)
9/18/2013

KB_ARTICLE
Rogue FakeRean-Braviax virus removal guide.
This article provides information on how to remove the Rogue FakeRean-Braviax infection from your system. Please be aware that most of the steps are not covered under your warranty and are carried out at your own risk.
(English)
9/12/2013

KB_ARTICLE
How to measure disk write and read capabilities in Windows
Here we will show you how to set up Windows Performance Monitor to measure your disk write and read capabilities using Performance monitor in Windows.
(English)
6/16/2014

KB_ARTICLE
No Boot Device Available
The most likely cause for this is that the system is set to boot from CD/DVD and USB before the drives, which would be a logical setting. So to resolve this, just ensure you do not have a USB or CD/DVD inserted in the system.
(English)
6/24/2014
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