Some Dell system users with Dell Data Protection | Encryption (DDP|E) encrypted machines are experiencing BSODs or CMGShield black recovery screens after applying Windows update 2973201 released Tuesday, July 8th, 2014.
In some cases the Decryption and Uninstall Agent may leave a few files that are not getting decrypted causing the Agent not to complete the Shield uninstall process. In some instances the Decryption Agent service is shown as stopped.
Users may report the following error on system boot: RestoreOriginalMBR: boot drive number=0x80 MBR_Backup_segment 0x0000 MBR_Backup_Offset:0x0000 Users with this error are reported to be using Credant WindowsShield disk encryption software ver 6.8.
Â It may be necessary to change the password on a USB storage device encrypted by Dell Data Protection| External Media Edition (EME or EMS) software. In some cases, a user may need to reset the EME device's password in order to share data with a colleague.
Users may report that when they insert a PCIe 1.0a card into an Optiplex 390 / 790 / 990 system, the card is not recognized, neither by the BIOS or the Operating System. Other problems may also be reported when the card is installed.
Note: To find the model of your keyboard or mouse, either, look on the bottom of the keyboard or mouse, look for the model on the packaging, or refer to the documentation that came with your keyboard or mouse.
Broadcom USH hardware is a USB attached device, when the "block USB Port" policy is applied it will prevent data being sent to or received from the Broadcom USH hardware. This will prevent users from being able to logon with Fingerprints or Smart Cards. Â Â
Dell Data Protection | Encryption (DDP | E) encryption software uses a Self-Signed Certificate for its Java-based components. Self-Signed Certificates are not required to implement DDP | E to the network.
What recovery options are there for the data on a Self-Encrypting Drive (SED) driver after the 'WIPE' command has been sent from the Dell Data Protection | Enterprise Edition Server's Remote Management Console.
If there is a file named CredDB.CEF on the root of the USB drive rename but do not delete this file. This will render any encrypted files on the root of the drive inaccessible until the recovery is complete. This step is not needed if the DDP | E version is 8...
Rebuilding the Policy Proxy (aka Gatekeeper) cache (aka queue) can resolve endpoint’s inability to receive policy updates or upload inventory information. You may see "unknown initiator" errors in the gatekeeper.
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