Note: Resetting the printer spooler may uninstall your printer driver. For more information on how to install the driver for your printer, refer to the Dell Knowledge Base article: How to Download and Install Printer Drivers and Firmware .
If the Service Tag is not available, under the No subheading select from the following options: Click the Automatically detect my Service Tag for me button and click Continue . This option will only work if you are using the Internet Explorer browser.
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