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Resolves an issue for users that receive the error message "Unable to Configure for Encryption" during the initial setup of Dell Data Protection | Personal, Enterprise or Virtual Editions in Windows 8/8.1 and Windows 10.

This process is if you are gathering the logs from the Virtual Appliance. We will need to know the username and password to the Virtual Appliance itself (ddpuser is the default username and password). This process will also need a third party SFTP client like Filezilla or PSFTP.

Article Summary: This article provides information on the error message: "Invalid value for 103". The DDP|E Enterprise Server (EE) version 7.x - 8.0 and earlier policies are sent whenever a Shield for Windows endpoint polls the server for a new policy.

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