Note: Whenever an endpoint has HCA and SED installed and enabled, the policy to encrypt both may be enabled by the Dell Data Protection | Enterprise Edition, SED will take priority over HCA in this scenario.
For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupportâ€™s International Contact numbers list. You can also join us on our Dell Security Community Forum.
This article provides troubleshooting actions to perform when a DDP| Security Tools user receives the error message system was locked while logging on to the encrypted endpoint at the Pre-boot Authentication (PBA) screen.
If the internet access icon on system tray shows red "X" without any functional problem on your XPS 15 9560 or Precision 5520, please update the Windows 10 hotfix 3200970Â to resolve. Â This fix was released in Nov 2016 and the issue only happens on Windows 1...
For additional support, US based customer can call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal for Dell Data Protection | Personal Edition and Security Tools.
This error indicates that the activation credentials sent up from the Windows Shield during an activation attempt failed due to not being able to find the specified UPN (user principal name) in Active Directory (AD). This could be caused by different factors:
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