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PORTAL_PAGE
Reset or reinstall Windows 10 on your Dell computer
This article provides a step-by-step guide for refreshing or resetting Windows 10 on a Dell computer, including how to refresh the operating system to the Dell factory image provided on the recovery partition.
(English)
6/23/2015

TOP_SOLUTION
Configure the Start screen and add apps and websites in Windows 10
(English)
6/19/2015

VIRTUAL_AGENT
Printer Setup on Wireless Network and Checklist for Printer Networking for Windows 7
Your WEP key or WPA passphrase is correct (if your network is secure). Log in to the wireless access point (wireless router) and check the security settings. If you are not sure if your security information is correct, run the wireless setup again.
(English)
3/28/2012

PORTAL_PAGE
Resolving Password Problems in Windows XP
To reset the password in Windows XP, refer to Microsoft Knowledge Base article, "How to log on to your Windows XP-based computer if you forget your password or if your password expires"
(English)
5/13/2004

PORTAL_PAGE,VIRTUAL_AGENT
Windows 8 and Windows 8.1 STOP Error (Blue Screen) Troubleshooting
When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term "Blue Screen" or "Blue Screen of Death" has come from.
(English)
10/11/2012

PORTAL_PAGE,VIRTUAL_AGENT
Computer Does Not Boot to Microsoft Windows XP
This article describes troubleshooting computers that are powering up correctly and passing the Dell BIOS screen at boot-up, but do not successfully boot to Microsoft Windows
(English)
2/16/2004

PORTAL_PAGE
Resolving Windows Vista Password Issues
Use a floppy disk or USB memory key to create a password reset disk using the following Microsoft instructions on How to Create a Password Reset Disk.Â
(English)
8/21/2007

PORTAL_PAGE,TOP_SOLUTION
How to Troubleshoot Dell Laser Printers
Print a test page. (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.
(English)
4/18/2013

PORTAL_PAGE
Ultra Wide Band (Wireless USB) Set Up, Use and Troubleshooting
Note: For more information on where the wireless switch is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide and refer to the wi...
(English)
9/28/2009

KB_ARTICLE
XPS 18 (1810) Driver installation guide
Upon upgrading to or performing a clean installation of Windows 10 on your Dell XPS 18 (1810) Desktop computer, you will notice that Windows 10 will automatically install most of the device drivers required for your computer.
(English)
4/6/2015

PORTAL_PAGE,TOP_SOLUTION,VIRTUAL_AGENT
Computer Does not Turn on or go Into Windows
This article will help determine why the computer is not powering on or is getting stuck at the Dell logo screen or otherwise failing to boot all the way into the operating system.
(English)
9/16/2009

PORTAL_PAGE
Computer will not boot to Windows 10
This article describes general troubleshooting of computers that are powering up correctly and passing the Dell BIOS screen at boot-up, but do not successfully boot to Microsoft Windows 10
(English)
6/23/2015

PORTAL_PAGE,VIRTUAL_AGENT
Computer Does Not Boot to Microsoft Windows 7
In many cases a computer will not attempt to hand off control to the operating system. If you power the computer on and you see a Dell logo screen with a bar at the bottom, and that bar fills up completely and disappears, then your computer has successfully c...
(English)
10/2/2009

PORTAL_PAGE,VIRTUAL_AGENT
Computer Does Not Boot to Microsoft Windows Vista
This article describes troubleshooting computers that are powering up correctly and passing the Dell BIOS screen at boot-up, but do not successfully boot to Microsoft Windows Vista
(English)
5/22/2008

KB_ARTICLE
How do I know if my Dell laptop has wireless networking?
To connect your laptop to a wireless network, such as an internet hotspot or home network, your computer must have a network adapter (wireless card) installed. Use the methods below to determine if a network adapter is already installed on your laptop.
(English)
2/18/2009

KB_ARTICLE
Redirect to: Networking Overview for Windows 10
(English)
6/8/2015

KB_ARTICLE
Additional Printer Issues and Procedures
For issues not covered above or in the User's Guide, uninstalling and reinstalling the latest printer drivers and software will fix many issues, for more information on how, refer to the Dell Knowledge Base article: How to Download and Install Printer Drivers...
(English)
12/15/2009

VIRTUAL_AGENT
Wireless Networking for the Home
then press the pause or break key (on notebooks it may necessary to press and hold the FN key before pressing the pause or break key). The System Properties window will open and the Operating System is listed. Some newer notebooks no longer have a Pause or Br...
(English)
8/19/2009

PORTAL_PAGE
How to Cancel a Print Job in the Queue
This article provides information on how to cancel a print job in the queue. Click your Operating System below to open the Microsoft cancel a print job in the queue page and follow the instructions. Windows 10 is Installed on the Computer Windows 8 is Instal...
(English)
4/16/2013

PORTAL_PAGE
Download Driver and Firmware Updates for Your Dell Laser Printer
Before reinstalling any printer drivers, it is best to remove any printer drivers that were previously installed; not doing so can cause problems that prevent the computer from communicating with the printer. To uninstall previous printer drivers:
(English)
9/5/2013
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