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Visit the Support site to find more: Drivers | Manuals | All Product Support and Warranty
KB Article
Maintenance/Monitoring: Automated and manual operations
Hard Drives and everything RAID > Automated Maintenance: Controller operations Automated Monitoring: OpenManage Essentials suite Manual Maintenance: RAID / HDD operations Manual Maintenance: Updates and more Manual Monitoring: Information in OMSA and the iDRA...
(English)
6/19/2014

KB Article
Performance issues: How to measure
Here you will find resources on how to meassure your HDD performance in different environments.
(English)
6/24/2014

KB Article
Performance issues: How to resolve / improve
Here you will find information on how to resolve or improve your hard drive performance, whether it be through upgrades or replacement of hardware or software or configuration.
(English)
6/24/2014

KB Article
Intel Wireless Display
The link below will re-direct you to the Dell Laptops Enabled for Wireless Display web page (refer to the list of computers shown on the far left column).
(English)
1/25/2011

Top Solution
Troubleshooting CD/DVD or Blu-Ray Drive Problems in Microsoft Windows
Why Can't I See the CD or DVD Drive after Reinstalling Windows? Microsoft CD/DVD Automated Troubleshooter CD/DVD/BD Optical Disc Drive Cannot Read or Write Media Due to Environmental Dust How do I resolve Audio Issues on my Dell Computer?
(English)
2/6/2014

KB Article
Types Of Hard Drives found in Dell Enterprise hardware
Dell PowerEdge RAID Controllers (PERC) and other controllers can support several hard drive types from Dell 9th generation of servers and up: SATA, Near Line SAS, SAS and SSD.
(English)
6/20/2014

KB Article
R720XD ESM/BMC/iDRAC Update
Article Summary: This article provides information on where to find ESM/BMC/iDRAC updates for your Dell PowerEdge R720XD Server.
(English)
10/9/2013

KB Article
Alienware 18 - Overclocking Settings
Alienware systems sold with overclocking on the processor are not reporting the correct speed when using CPU-Z or any other processor information tools.
(English)
10/9/2013

Hot Topic
Dell Backup and Recovery Hot Topics
The following issues are hot topics for the Dell Backup and Recovery software. These issues should be resolved in version 1.5 of the software.
(English)
5/1/2013

KB Article
Technical Support for Customers Attending The 2014 Commonwealth Games
The 2014 Commonwealth Games, or XX Games, will take place in Glasgow, Scotland from 23rd July – 3rd August.
(English)
6/26/2014

KB Article
Alienware M11x R2: Troubleshooting Articles
Article Summary: Alienware M11x R2: Troubleshooting Articles Table of Contents: 1. 3rd Party Applications 2. AlienFX · Alien Command Center on the Alienware M11x 3. Audio 4. Fans 5. Hard Drives 6. Motherboard 7. Networking 8. No Boot 9. No Post / No Power · A...
(English)
9/21/2011

KB Article
Dell PERC controller learn cycle mode
Learn cycle is a battery calibration operation performed by the controller periodically to determine the condition of the battery. This operation cannot be disabled. You can start battery learn cycles manually or automatically.
(English)
6/24/2014

KB Article
RAID levels and their specificity
A RAID is a group of independent physical disks that provides high performance by increasing the number of drives used for saving and accessing data. A RAID disk subsystem improves I/O performance and data availability.
(English)
6/20/2014

KB Article
Dell PERC controller disk Patrol Read
The Patrol Read feature is designed as a preventative measure to ensure physical disk health and data integrity. Patrol Read scans for and resolves potential problems on configured physical disks. The OpenManage storage management application can be used to s...
(English)
6/24/2014

KB Article
Drive Self Test (DST) via 32 Bit Diagnostics
Run the program and create the diagnostics on the media of your choice (Figure 1 (English-only)). Under Linux, set the execution rights with chmod + x Exxxxxxx.bin.
(English)
6/25/2014

KB Article
PowerEdge RAID Controller types
For more detailled information on the RAID controller in your Dell server, it is recommended to view the user manual available by entering the service tag of your server on www.dell.com/support.
(English)
6/20/2014

KB Article
How to create a DSET report in a Windows operating system
The Dell Server E-Support Tool (DSET) allows you to generate a complete report with your system's configuration and logs. It will provide a good overview on the system's health including the logs from the Dell PowerEdge RAID controller to troubleshoot HDD or ...
(English)
6/26/2014

KB Article
How To: exclude Credant or DDP|E Shield For Windows files from antivirus applications
Article Summary: This article provides information on how to avoid conflicts or hang conditions on systems that have active antivirus scanners. The following Shield for Windows directories and files must be excluded from scanning within the antivirus product.
(English)
2/20/2014

KB Article
Before opening an incident: Gathering Logs
In general, the way of creating the controller log depends on two factors: the controller: because not every controller provides a log the operating system: because the tools for log creation do not work on all operating systems Controllers which provide a lo...
(English)
6/25/2014

KB Article
How to measure disk write and read capabilities in Windows
Here we will show you how to set up Windows Performance Monitor to measure your disk write and read capabilities using Performance monitor in Windows. First you need to make sure disk counters are enabled on your system.
(English)
6/24/2014
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