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PSQN
Dell Digital Delivery Commonly Encountered Problems
Dell Technical Support may be able to make some suggestions in these cases by looking at main client the log files (C:\ProgramData\Dell\Digital Delivery\Logs\Service.
(English)
7/9/2013

Hot Topic
How to Use and Troubleshoot the XPS 18
If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
(English)
4/8/2013

Top Solution
Using the Built In Diagnostics on the Venue 7 (3740) and Venue 8 (3840)
Note: Make sure you are near another Bluetooth device and it is in discovery mode. You may need to refer to the manual of the other Bluetooth device to learn how to pun it in discovery mode.
(English)
5/16/2014

Hot Topic
Resolving Touchscreen Issues on the Venue 7 and 8 Tablet
Two-finger zoom: Place two fingers on the screen and move the fingers apart to zoom-in or bring the fingers close to zoom out. You can use zoom-in and zoom-out in maps, photos, web pages, and so on.
(English)
4/11/2014

Top Solution
Getting started with the Dell Venue 7 (3740) and Venue 8 (3840) tablets
To turn on the Dell Venue 7 or Venue 8 tablet, press and hold the power button found on the top right of the device for 7 seconds. The tablet is designed to be used vertically with the webcam window at the top.
(English)
5/15/2014

KB Article
Improper Use of E-Series Docking Solutions May Cause Bent Pins and Electrical Arcing
You may experience electrical arcing when docking an E-Series system. This may result in minor smoke and there may be visible burn marks on the Latitude motherboard docking connector and/or the E-Series docking solution docking connector.
(English)
9/19/2011

KB Article
How to Check When Your Warranty Expires
Note: To obtain the warranty information you will need to have the Service Tag of your device. For information on how to locate your Service Tag refer to Dell Knowledge base article What is a Service Tag or Express Service Code and how do I locate it?.
(English)
11/14/2006

KB Article
Hard Drive Failures: Speed-up replacement
Hard Drives and everything RAID > Before opening an incident: Identifying the issue Before opening an incident: Diagnostic tools Before opening an incident: Gathering Logs How to open an incident: Online How to open an incident: Over the phone Didn't find wha...
(English)
6/19/2014

Top Solution
Using apps on the Dell Venue 7 and Venue 8 tablets
To get the most out of your tablet, find your favorite apps and learn how to download, install, and manage them on your Dell Venue 7 or Venue 8 tablet.
(English)
9/11/2013

KB Article
Claiming Tax Exemptions
Required Sales Tax Forms Generally, Dell requires a copy of the "Bill To" customer's State Sales Tax Exemption certificate or Resale Certificate for the "Ship To" state. Some states provide blank forms that must be presented to a vendor, while others have sta...
(English)
7/3/2006

KB Article
What is ProSupport and What kind of service can I expect?
Dell ProSupport provides 24x7x365 technical support for Dell Pro Support entitled systems. This support includes but is not limited to the following (See Scope of Service in the References section for complete details.
(English)
7/11/2014

PSQN
Microsoft Product Support Alert for OEMs: Update for OneDrive and Office.com shared links
Summary Please be aware of the following information posted to the One Drive Blog on June 16, 2014 - We recently made a small but important change in how OneDrive and Office.com handle links to shared content.
(English)
7/9/2014

Top Solution
Issue with Charging the Battery in Dell Vostro 5470, 5560 and Inspiron 5439.
You may notice that the laptop battery is not being charged. This is happening when the battery has reached 0% charge or the system is not used for certain period of time.
(English)
7/15/2014

KB Article
State Sales Tax Holidays
Note: Please note that in most states, a sales tax holiday for computer equipment only applies to consumer purchases, in which case a purchase by a business does not qualify for this tax exemption.
(English)
7/23/2007

KB Article
Installation of Broadcom 802.11 AC wireless local area network LAN drivers in RHEL 6.5 on Dell Precision mobile workstations
This article contains information regarding "Installation of Broadcom 802.11 AC wireless local area network LAN drivers in RHEL 6.5 on Dell Precision mobile workstations".
(English)
5/5/2014

Top Solution
Windows update 2973201 tripping DDPE System Data Encryption anti-tampering protection
Some Dell system users with Dell Data Protection | Encryption (DDP|E) encrypted machines are experiencing BSODs or CMGShield black recovery screens after applying Windows update 2973201 released Tuesday, July 8th, 2014.
(English)
7/10/2014

KB Article
Touch Gestures
You can scroll vertically and horizontally. Click on the window or item you wish to scroll and slide your finger upwards or downwards along the right edge of the TouchPad to scroll vertically. Slide your finger to the left or right along the lower edge of the...
(English)
10/18/2012

Top Solution
How to Resolve Erratic Cursor Movements on the Venue 11 Pro 7130/7139
If you update the touch firmware and do not do power off and then back on the tablet, or install the Firmware, BIOS and Graphics driver in the wrong order, you may notice a yellow exclamation mark in device manager under Human interface devices.
(English)
3/19/2014

KB Article
Technical Support for Customers Attending The 2014 Commonwealth Games
The 2014 Commonwealth Games, or XX Games, will take place in Glasgow, Scotland from 23rd July – 3rd August.
(English)
6/26/2014

KB Article
Performance issues: How to resolve / improve
Here you will find information on how to resolve or improve your hard drive performance, whether it be through upgrades or replacement of hardware or software or configuration.
(English)
6/24/2014
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