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KB_ARTICLE
How to Configure Multiple Displays on a Latitude E6420 or E6520 system with Discrete Graphics
Install the latest graphics driver for Intel onboard Graphics card and Nvidia Graphics card. Please refer to the Dell Support Site to download the graphics drivers for your system.
(English)
4/22/2017

KB_ARTICLE
Logging and Troubleshooting Dell Data Protection Enterprise Edition and Personal Edition
The Dell Data Protection | Enterprise Edition (EE) and Personal Edition (PE) log files are available using the software’s GUI and are located at C:\ProgramData\Credant.
(English)
4/22/2017

KB_ARTICLE
Unable to disable / remove IPV PXE choices within UEFI BIOS
This is working as designed. Neither IPV option can be permanently removed and/or disabled from the BIOS boot options when the UEFI network stack is enabled.
(English)
4/22/2017

KB_ARTICLE
Dell Data Protection Enterprise Edition Virtualization Recommendations
This article provides a recommendation for organizations that plan on implementing DDP|E Enterprise Edition server in their virtual network environment as a guest.
(English)
4/22/2017

KB_ARTICLE
What has priority when SED and HCA are both enabled on Dell Data Protection Enterprise Edition
Note: Whenever an endpoint has HCA and SED installed and enabled, the policy to encrypt both may be enabled by the Dell Data Protection | Enterprise Edition, SED will take priority over HCA in this scenario.
(English)
4/22/2017

KB_ARTICLE
Dell Data Protection Encryption exclusions to prevent LANDesk from locking or crashing a endpoint
The encrypted endpoint could lock or crash, if Dell Data Protection | Encryption is allowed to encrypt the LANDesk files especially regarding VulScan.
(English)
4/22/2017

KB_ARTICLE
What Dell Hardware Supports Class B SIPRNet Cards?
For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.
(English)
4/22/2017

KB_ARTICLE
Using an underscore in when naming server hostnames and domain names in Dell Data Protection Enterprise Edition and Virtual Edition prevent...
Dell Data Protection | Enterprise Edition can not recognize an underscore when naming server hostnames and domain names and using them will prevent connectivity.
(English)
4/22/2017

KB_ARTICLE
“Recovery failed” error received during recovery of Dell Data Protection External Media Edition Security Tools endpoint lockout
This article provides troubleshooting actions to perform when a DDP| Security Tools user receives the error message system was locked while logging on to the encrypted endpoint at the Pre-boot Authentication (PBA) screen.
(English)
4/22/2017

KB_ARTICLE
Set up Broadcom Advanced Control Suite in Windows Server 2008
Article Summary: Use these instructions to install and configure the Broadcom Advanced Control Suite 3 (BACS 3) on the server core installation option of Windows Server 2008 R2 x64.
(English)
4/22/2017

KB_ARTICLE
Touch screen may have intermittent issues or stop working due to power management settings
Open Device Manager(Windows 7 click start, type device manager, then click device manager on the menu, Windows 8/8.1 on the Start screen, type device, then click the device manager icon.
(English)
4/22/2017

TOP_SOLUTION
Dell Inspiron 13 (5378) 2-in-1 Usage and Troubleshooting Guide
For help with issues such as: wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, refer to an expanding section below.
(English)
4/22/2017

TOP_SOLUTION
Internet Access icon shows as a Red X on XPS 15 9560 and Precision 5520
If the internet access icon on system tray shows red "X" without any functional problem on your XPS 15 9560 or Precision 5520, please update the Windows 10 hotfix 3200970Â to resolve. Â This fix was released in Nov 2016 and the issue only happens on Windows 1...
(English)
4/22/2017

TOP_SOLUTION
Automatic Backups Aren't Working for Mozy by Dell
If the manual backup succeeded and automatically or scheduled backups are not starting, the issue typically is with the computer going into sleep mode before the backup can start.
(English)
4/22/2017

KB_ARTICLE
XPS 9350 Wireless Disconnect During Out of Box Experience
This article provides the information on "Wireless Disconnect During Out of Box Experience with XPS 13 9350 Developer Edition with Ubuntu operating system".
(English)
4/22/2017

TOP_SOLUTION
PCI Data Acquisition and Signal Processing Controller showing a conflict in Device Manager on Latitude E5x50 systems
This article provides information on the PCI Data Acquisition and Signal Processing Controller showing a conflict in Device Manager on Latitude E5x50 systems.
(English)
4/22/2017

TOP_SOLUTION
How to remove Dell Data Protection Security Tools that has been installed using master installer ddpsetup.exe
For additional support, US based customer can call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal for Dell Data Protection | Personal Edition and Security Tools.
(English)
4/22/2017

KB_ARTICLE
Dell Data Protection Encryption Error 0x3eb occurs during user activation
This error indicates that the activation credentials sent up from the Windows Shield during an activation attempt failed due to not being able to find the specified UPN (user principal name) in Active Directory (AD). This could be caused by different factors:
(English)
4/22/2017

KB_ARTICLE
Precision Mobile Workstation M6400 Windows 7 driver installation order
Install the Dell System Software update from the Dell Support Website or by inserting the Dell Resource DVD. If you are installing from the DVD, choose Windows 7>System Utilities>Dell System Software.
(English)
4/22/2017

TOP_SOLUTION
Dell Inspiron 11 (3179) 2-in-1 Usage and Troubleshooting Guide
For help with issues such as: wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, refer to an expanding section below.
(English)
4/22/2017
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