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Top Solution
Troubleshooting CD/DVD or Blu-Ray Drive Problems in Microsoft Windows
Why Can't I See the CD or DVD Drive after Reinstalling Windows? Microsoft CD/DVD Automated Troubleshooter CD/DVD/BD Optical Disc Drive Cannot Read or Write Media Due to Environmental Dust How do I resolve Audio Issues on my Dell Computer?
(English)
2/6/2014

KB Article
DDP|E Enterprise Edition for Mac now has support for Apple OS X Mavericks 10.9.4 Update
This article provides information on the Dell Data Protection| Encryption Enterprise Edition (EE) for Mac version 8.1.3.5902 and the new support for Apple's OS X Mavericks 10.9.4 Update.
(English)
7/10/2014

KB Article
Using Dell Repository Manager for Firmware updates
Here you will find instructions on how to use the Dell Repository Manager (DRM) to create a firmware repository which you can use for updates. Updates can be deployed in several different ways, including as a network hosted repository and a bootable ISO image...
(English)
6/25/2014

KB Article
Alienware 18 - Overclocking Settings
Alienware systems sold with overclocking on the processor are not reporting the correct speed when using CPU-Z or any other processor information tools.
(English)
10/9/2013

KB Article
Maintenance/Monitoring: Automated and manual operations
Hard Drives and everything RAID > Automated Maintenance: Controller operations Automated Monitoring: OpenManage Essentials suite Manual Maintenance: RAID / HDD operations Manual Maintenance: Updates and more Manual Monitoring: Information in OMSA and the iDRA...
(English)
6/19/2014

Hot Topic
Inspiron 3437, 3537, 5437 and 5537 Speaker No Sound
You may notice that your laptop doesn’t have any sound from speakers after certain period of usage especially when you are not using the native windows application to play audio or video files.
(English)
6/26/2014

KB Article
DDP|E: Personal Edition Install | Configuration | Usage
This article provides information on how to install DDP|E Personal Edition (PE) on your Dell hardware. More information about the hardware requirements and alternative installation methods may be found in the DDP|E Personal Edition Install Guide on the Dell S...
(English)
4/30/2014

KB Article
R720XD ESM/BMC/iDRAC Update
Article Summary: This article provides information on where to find ESM/BMC/iDRAC updates for your Dell PowerEdge R720XD Server.
(English)
10/9/2013

PSQN
Error Attempting System Restore from a Backup on Some Dell Systems
The error will advise the customer that an error occurred while selecting the recovery point to restore. The System Recovery will then fail. This issue only occurs if the customer attempts to restore the system within ten minutes after startup of the system.
(English)
4/22/2013

KB Article
PowerEdge RAID Controller types
For more detailled information on the RAID controller in your Dell server, it is recommended to view the user manual available by entering the service tag of your server on www.dell.com/support.
(English)
6/20/2014

KB Article
How To Restore or Reinstall Microsoft Windows on a Dell Computer
If you have not created your restore media and are unable to access your operating system to create discs, customers in the United States or Canada may request a set of recovery media for their specific computer model.
(English)
10/12/2008

KB Article
Troubleshooting HDD and RAID issues
Through a thourough step by step process, most issues can be diagnosed and resolved easily.
(English)
6/20/2014

Hot Topic
Security features on the Dell Venue 7 and Venue 8 tablets
Note: Screen shots appear here in English. On your device, they will appear in the language you have chosen. There are a variety of features in the Android operating system on your tablet which can help you protect your information.
(English)
9/12/2013

Hot Topic
Resolving Sound Issues on the Venue 7 and 8 Tablet
Make sure the Silent mode reads as Sound is ON, if not tap the Silent mode menu to turn the sound on.
(English)
4/11/2014

Top Solution
How to Determine the Model Number of Your Dell Venue 7 or 8 Android Tablet
Match your model number in (Table 1) to the Dell Tablet Product Selector to get a concise list of how-to's and troubleshooting information.
(English)
7/2/2014

KB Article
Manual Monitoring: Information in OMSA and the iDRAC
In this section you will find information on how you can manually monitor your hard drives.
(English)
6/24/2014

KB Article
Understanding and Troubleshooting Your Hard Drive
The Product Support Page link will take you to the Dell Product Support Page to choose your product to view or download the manual for your product.
(English)
9/28/2009

KB Article
Optimization and Maintenance of Windows Vista
Defragment Your Hard Drive. Files on your hard drive can sometimes become spread out, or fragmented, across different sectors of the drive. Defragmenting the hard drive aligns the pieces of those files in one sector, which increases the efficiency of the oper...
(English)
12/2/2008

KB Article
Dell PERC controller learn cycle mode
Learn cycle is a battery calibration operation performed by the controller periodically to determine the condition of the battery. This operation cannot be disabled. You can start battery learn cycles manually or automatically.
(English)
6/24/2014

KB Article
Updating Firmware throught he iDRAC
OpenManage Server Administrator - OMSA, which will show you all information about the hardware installed on your system. Now that we have identified the hardware which needs updating, we need to locate the DUP and download it.
(English)
6/25/2014
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