I never downloaded this program (to my knowledge at least) however, the laptop recognized it as legitimate and a virus scan picked up nothing. Does anyone has any idea where this program came from?

If you are thinking of buying or currently own a Dell XPS 17 (L702x) good luck. I purchased my laptop in march 2012 and I personalized the purchase for high end performance. I have had nothing but trouble, pain and suffering, from this unit.

AlienFX launches fine and I can see the green icon in the notification area, but trying a quick change for the led panels or going trough the Command Center has no effect. After a while a balloon pops up from the notification area saying that AlienFX could not communicate with the hardware.