If this information is correct, go to Step 2. If this information is either not correct or you need help verifying whether this information is correct, start with Step 1.

When you try to open a document in Microsoft Office Word 2010, the program crashes, and you receive the following error message: Additionally, the error module may be displayed in the Word event log as an entry that is named .

If this information is correct, go to Step 2. If this information is either not correct or you need help verifying whether this information is correct, start with Step 1.