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TOP_SOLUTION
How to Troubleshoot and Resolve Optical Drive Issues with a Dell Desktop PC
This troubleshooting guide will take you through the troubleshooting steps needed to identify a fault and take you through any steps needed to resolve the issue. If it's identified to a hardware fault, this troubleshooting should enable you to raise a service...
(English)
10/4/2013

KB_ARTICLE
ePSA Diagnostics Guide
Dell Enhanced Pre-Boot System Diagnostics (ePSA) are diagnostics that are built into the hardware of your system. These tests allow you to check the hardware of you system from outside the Windows® operating system removing software from the diagnostic proces...
(English)
1/10/2014

DOC_TYPE
Latitude 13 (3340): Keyboard Shortcut Guide
This article provides information on keyboard shortcuts available and the functions they perform on the Dell Latitude 13 (3340) Keyboard Shortcut Key Functions The below table is a list of combination short-cut key functions available on the Latitude 13 (3340...
(English)
4/7/2014

PSQN
Upgrading to a Dell Data Protection | Encryption server two or more versions newer
Download the Dell Data Protection | Enterprise Edition Enterprise Server Installation and Migration Guide, by clicking here, for sizing guidelines, release notes and pre-installation configuration details for upgrade/migration of an older Dell Enterprise Serv...
(English)
10/17/2014

KB_ARTICLE
Latitude E6430: Keyboard Shortcut Functions
FN+F2 In the BIOS, the POST Behaviour section, the keypad Embedded Option is set to Fn Key Only option by default. Change to By Numlock otherwise, you will need to press and hold the FN + F2 keys in order to use the embedded number keys.
(English)
10/7/2013

PSQN
How to: Resolve An Offline Folder Assertion Error Received After An Upgrade To DDP|E 8.3.1
This article provides information on how to resolve the offline folder "assertion failure has occurred" error message displayed in the Microsoft Windows Sync Center, "Sync Results" after upgrading to Dell Data Protection| Encryption 8.3.1.
(English)
10/17/2014

DOC_TYPE
OptiPlex 760: Windows 7 Driver Install Order
A device driver or software driver is a computer program allowing higher-level computer programs to interact with a hardware device. For the OptiPlex 760, all the drivers installation for their devices are similar except that some system may have more devices...
(English)
11/25/2013

KB_ARTICLE
A reinstallation guide for the Dell Roxio Creator software
Dell Roxio Creator Starter is an OEM software application that can be purchased with various Dell PC's. This guide will take you through how to get a copy of the software and then reinstall it on your PC.
(English)
10/9/2013

KB_ARTICLE
Install Guide for Webcam Central 2.0 on your Dell PC
Dell™ WebCam Central 2.0 will be pre-installed from the factory and will be shipped with no media for reinstallation of the software. You can download the software from My Dell Downloads. You will need to register your system and sign up for this service. Thi...
(English)
9/12/2013

HOT_TOPIC
Resolving the 1203 Error on the Dell AIO Printer
If the error did not return. Power off the printer and remove the power supply from the back of the printer. Open the top cover of the Printer. Using the carrier belt, gently move the cartridge carrier to the middle of the printer.
(English)
6/7/2012

KB_ARTICLE
Venue 11 Pro (5130) encrypted with Windows Bitlocker prompting for a recovery key on boot
This article provides information on using the firmware-based Intel Platform Trust Technology (PTT) as the Trusted Platform Module (TPM) instead of a discrete chip with Windows 8.1 Bit Locker on the Dell Venue 11 Pro (5130).
(English)
7/2/2014

DOC_TYPE
Diagnostic Indicators (OptiPlex Desktops.)
Dell OptiPlex systems have a long history of built in diagnostic indicators. These can be audible beeps, Power buttons that display different states and specific diagnostics LED's to indicate when during the Power On Self Test (POST) a system is having issues...
(English)
10/4/2013

PSQN
About Cloud-based backup solutions and Dell Data Protection| Encryption
This article provides answers to some of the questions received from customers that have or plan to, include a cloud based data backup solution to their environment.
(English)
10/17/2014

TOP_SOLUTION
How to Use & Troubleshoot the Google Chromebox
This link takes you too the Google Chromebox for Meetings Help Center. Close to the top of the page there is a search option.
(English)
8/1/2014

PSQN
How to hide the Dell Data Protection | Encryption icon overlay
After DDP|E is installed an overlay icon is displayed, next to every encrypted file or folder, wherever encryption resides on the DDP|E endpoint. To suppress the icon overlay the user must create or modify the following registries.
(English)
10/17/2014

KB_ARTICLE
A guide to Webcam Central 2.0 for your Dell PC
The webcam software was designed to use the embedded camera in Dell notebooks and OptiPlex AIOs. It will provide video and photo capture capabilities to allow you to make a quick capture of the video.
(English)
9/12/2013

TOP_SOLUTION
5130cdn Laser Printer Knowledge Base Resource Library
Table of Contents: Finding The Service Tag And Express Service Code Warranty Status And System Information Documents And Files Printer Installation And Setup Installing Optional Accessories Routine Printer Maintenance Troubleshooting Printer Issues TechDirect...
(English)
12/9/2013

KB_ARTICLE
How to install Windows onto a system with mSATA
Dell ships systems that have mSATA Accelerators with the OS installed on the Main SATA drive instead of the mSATA. This is because mSATA is used as a cache drive to increase system performance. Dell does not recommend or suggest installing Windows on an MSATA...
(English)
12/17/2013

KB_ARTICLE
Dell PowerEdge 2900 System Memory
Fully-Buffered Double Data Rate Synchronous DRAM Dual In-Line Memory Modules (FBD) utilizes the standard for Double Date Rate 2 (DDR II) SDRAM. FBD modules are Fully-Buffered on the module at the high-speed Advanced Memory Buffer (AMB).
(English)
5/28/2013

KB_ARTICLE
How to enable boot from DVD option with UEFI boot mode enabled. (Windows 8)
Alternatively if you see an onscreen message to 'Press any key to boot from CD/DVD' Press any key to proceed.
(English)
4/16/2013
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