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KB Article
How to Clean the B5460dn/B5465dnf Dell Laser Printer
A CAUTION indicates a potentially hazardous situation, which, if not avoided, may result in physical injury or death.
(English)
4/9/2014

KB Article
Windows Server - Stop Error 9F Basp.sys Broadcom Network Interface Card Drivers Require Updating
Issue: A stop error 0x0000009F referencing basp.sys occurs on a server due to outdated Broadcom NIC drivers. The STACK_TEXT of the Debugging Tools for Windows output lists the Broadcom driver, basp. Solution: 1. Apply the lastest Broadcom NIC drivers from sup...
(English)
4/15/2014

KB Article
Dell Data Protection | Security Tools Authentication components can be uninstalled with PBA active
Uninstalling DDP|ST Authentication will only impact the users ability to update credentials in the PBA, but will not prevent them from authenticating with existing users.
(English)
4/2/2014

KB Article
Non-Domain Activations for Microsoft Live Accounts and Windows 8 Fail
Windows 8 with a non-domain activation and the system being tied to a Microsoft account is bad. It will not activate, will state it’s prompting for a PW in the logs, but will never prompt.
(English)
4/4/2014

KB Article
Removing USB Fingerprint Reader Without Ejecting The Device Could Cause The Dell Control Vault To Fail
When a device is removed from the computer without ejecting the device through the Microsoft "Safely Remove Hardware" option found at the far right of the taskbar, the computer could have the device in use and register the removal action as an error having oc...
(English)
4/10/2014

KB Article
New user enrollment does not work for dual factor authentication with Fingerprints and Contactless Smart Cards
Users cannot enroll themselves on a new computer when authentication policy is set to Fingerprints + Contactless Smart Cards.
(English)
3/24/2014

KB Article
Latitude E6430: Windows 7 Driver Install Order
Use this page as a reference for what the drivers should look like in Device Manager when installed. Drivers can be downloaded from www.dell.com/support/drivers.
(English)
7/5/2013

KB Article
Microsoft USB CCID Smart Card Reader Is Reported As Being in a Problem State In Device Manager
After installing Dell Data Protection | Encryption the Microsoft USB CCID Smartcard Reader is intermittently reported as being in a problem state in Device Manager. However, smart card and fingerprint hardware seems to function normally.
(English)
4/8/2014

KB Article
Latitude 3540: Visual Guide to your Computer
For a more detailed description about each location, please go to the system manuals at www.dell.
(English)
4/8/2014

KB Article
Changing the database connection parameters in the 6.x Core Server
In 6.7 and 6.8 server, if the administrator needed to change the database user name or password or change from SQL Authentication to Windows Authentication there was no configuration utility for the Core Server outside of the installer.
(English)
3/21/2014

KB Article
Windows Server: Error 80244021 When Checking for Updates from WSUS Server
WUA Networking Error Codes, code 0x80244021 translates to WU_E_PT_HTTP_STATUS_BAD_GATEWAY, which in turn translates to "The server, while acting as a gateway or proxy, received an invalid response from the upstream server it accessed in attempting to fulfill ...
(English)
10/18/2013

Hot Topic
How to Use and Troubleshoot the Inspiron 3542
If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
(English)
3/24/2014

Hot Topic
How to Use and Troubleshoot the Inspiron 3442
If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
(English)
3/24/2014

Hot Topic
How to Use and Troubleshoot the Vostro 3446
If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
(English)
3/25/2014

Hot Topic
How to Use and Troubleshoot the Inspiron 5447
If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
(English)
3/24/2014

KB Article
Windows Server: Troubleshooting Error 4521 in the DNS Event Log of a Domain Controller
You may encounter error 4521 (source: Microsoft-Windows-DNS-Server-Service) in the DNS Server event log of a Windows Server domain controller (DC) that is also a DNS server.
(English)
4/15/2014

KB Article
Cached user could not logon to computer after uninstalling while not connected to the domain
During uninstall the installer sends message to the embedded server to decrypt cached credentials. If the decryption fails for any reason then the user will not be able to login while disconnected from the network.
(English)
3/25/2014

KB Article
Windows Server - Windows Server 2012 Error Your PC Ran Into a Problem and Needs to Restart Error: 0xc00002e2
Issue: Error: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you (0% complete) If you'd like to know more, you can search online later for this error: 0xc00002e2.
(English)
4/9/2014

KB Article
DDP|E: Endpoint Is Not Locked After Removal Of Smart Card From The Smart Card Reader
When the smart card is removed from the smart card reader and the Dell Data Protection |Encryption Enterprise Server policy is set to "True" the endpoint should lock.
(English)
4/8/2014

KB Article
Windows Server - Event ID 1003 Error The Directory Service Cannot Recover From This Error User Action Restore the Local Directory Service F...
Solution: 1. Boot into Directory Services Restore Mode (DSRM) and perform a System State restore to restore the Active Directory (AD) database. 2. Perform a metadata cleanup of the server exhibiting the error on another domain controller (DC) if there are oth...
(English)
4/15/2014
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