I have tried to connect via the serial interface but I am unable to get into the base configuration. It does not receive a break command to bypass the start-up, I have tried a direct serial port connection and also a USB Serial connection with multiple applications;

I ordered an ALIENWARE M18X over a month ago, and the projected delivery date is TOMORROW, but now, out of the blue, they changed it to May 30th, next week.

Here is what I have done to resolve this concern. First I have mounted my Zino HD on a milk crate. (avalible at any Walmart.) Inside the milk crate I placed a small personal fan. (wind machine) Then I tilted it vertical and set it to hi speed blowing into the bottom of the Zino. Problem solved