AlienFX launches fine and I can see the green icon in the notification area, but trying a quick change for the led panels or going trough the Command Center has no effect. After a while a balloon pops up from the notification area saying that AlienFX could not communicate with the hardware.

Three times so far today (and it's only 9:30 in the morning) my brand new M6500 has locked up. The video is completely frozen (no updates to clock or any other dynamic video). Keyboard and mouse are unresponsive. Pressing the power button works only if I hold it down to force a power off.

Welcome to the first episode of the Dell Business Intelligence Project Using US Patent Office (USPTO) Project. You might wonder, what is the Dell Business Intelligence Project Using USPTO Data project?