Your Service Tag can be used on Dell's website and if asked by a Dell-Employee, click on their Blue username, on the next page, start conversation and you can provide the information privately. Thank you, Rick [View:http://www.youtube.com/watch?v=-mANwhmitts]

i have had my dell xps 1645 for around a year now i bought it off a website second hand last night it just shut down now when i turn it on all i get is a flashing mute light and the volume up and down are solid lights.

Thanks for reaching out to us. That's a difficult question to answer considering the fact that it's life will depend on usage and handling. Please be informed all electronic devices are prone to mechanical and technical failures hence we have warrantied the system in order to support it.