This package provides the application for Dell Client System Update and is supported on Optiplex;Tablet;Precision;Latitude;Enterprise Servers;Powervault that are running the following windows operating systems:Windows 7,Windows XP, Windows Vista,Windows 8

I've had this laptop two weeks now and the backlit keyboard has just stopped working. According to Quickset, it is "on" and I've toggled between using the Ambient Light Sensor and not but to no avail. The backlight was working fine up until this morning and now just seems dead in the water.

I have tried to connect via the serial interface but I am unable to get into the base configuration. It does not receive a break command to bypass the start-up, I have tried a direct serial port connection and also a USB Serial connection with multiple applications;