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After performing a recovery the Pre-boot Authentication (PBA) is automatically deactivated. The Administration and Security Consoles do not immediately reflect the deactivation.
4/15/2014  |  (Knowledge Base Articles)

Issue: A stop error 0x000000D1 occurs on a Windows server running Symantec Endpoint Protection 12.1.671.4971. The stop error references Symnets.sys. Solution: 1. Update Symantec Endpoint Protection 12.1.671.4971. Information about the latest update can be found here. 2.
4/15/2014  |  (Knowledge Base Articles)

Issue: A stop error 0x000000D1 occurs on a Windows Server 2012 Hyper-V server after installing hotfix 2727972 or update rollup 2855336. The stop error references MsLbfoProvider.sys. Solution: Install hotfix 2866029 to resolve the stop error. The hotfix can be downloaded here.
4/15/2014  |  (Knowledge Base Articles)

Article Summary: This article is designed to address changing the Active Directory forest functional level using Windows PowerShell. Follow the steps in the solution to achieve this goal. Solution: 1. Lower the forest functional level to Windows2008Forest. a.
4/15/2014  |  (Knowledge Base Articles)

Check if the chipset driver is installed by looking at Device Manager (shown below). Install the Intel chipset update from the www.dell.com/support/drivers website or by inserting the Dell Resource DVD.
4/15/2014  |  (Knowledge Base Articles)

During silent uninstall / decryption the installer does not download and cache the encryption keys unless the CMGSILENTMODE=1 parameter is specified. When a new installer is executed the install fails because keys are not cached.
4/15/2014  |  (Knowledge Base Articles)

Article Summary: This article is designed to address changing the Active Directory Domain Services (ADDS) domain functional level using Windows PowerShell. Follow the steps in the solution to achieve this goal. Solution: 1. Change the ADDS domain functional level to Windows2008Domain. a.
4/15/2014  |  (Knowledge Base Articles)

Article Summary: This article provides information for the issue: OpenSSL CVE-2014-0160 security vulnerability, otherwise known as the Heartbleed bug and Dell Data Protection| Encryption products.
4/15/2014  |  (Knowledge Base Articles)

Broadcom USH hardware is a USB attached device, when the "block USB Port" policy is applied it will prevent data being sent to or received from the Broadcom USH hardware. This will prevent users from being able to logon with Fingerprints or Smart Cards.
4/15/2014  |  (Knowledge Base Articles)

Check if the chipset driver is installed by looking at Device Manager (shown below). Install the chipset driver from Dell Support Site or by inserting the Dell ResourceCD.
4/15/2014  |  (Knowledge Base Articles)

If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.
4/15/2014  |  (Knowledge Base Articles)

The following step by step guide illustrates how to install DDP| Personal Edition on your Dell hardware. For information about hardware requirements and alternative install methods refer to the DDP|E Personal Edition Install Guide.
4/15/2014  |  (Knowledge Base Articles)

If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.
4/15/2014  |  (Knowledge Base Articles)

The Antivirus section provides various guides for the Antivirus Software currently shipping with our systems and also for removing the most well known Malware infections to date.
4/15/2014  |  (Knowledge Base Articles)

If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, listen for a series of beeps during start-up.
4/15/2014  |  (Knowledge Base Articles)

If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information see "Printing a menu settings page" in the User's Guide linked at the end of this article.
4/15/2014  |  (Knowledge Base Articles)

Uninstalling DDP|ST Authentication will only impact the users ability to update credentials in the PBA, but will not prevent them from authenticating with existing users.
4/15/2014  |  (Knowledge Base Articles)

Symantec Workspace Virtualization is an application virtualization technology. After installing Dell Data Protection | Encryption (DDP|E), shortcuts for programs deployed through Symantec Workspace Virtualization are no longer displayed.
4/15/2014  |  (Knowledge Base Articles)

The below driver list is based from driver installation from the Resource DVD on a basic Latitude 10 system without any additional optional card. Drivers can be downloaded from www.dell.
4/15/2014  |  (Knowledge Base Articles)

If a machine is in this state, make the policy modifications and logon to the workstation with an account that has already activated.
4/15/2014  |  (Knowledge Base Articles)

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