When an External Media Edition (EME) policy exceeds the 2048 character limit, the EME Service shuts down the operating system. EME adds several hard-coded policies to the encrypted folder list, which pushes the string size past the 2048 limit.
When upgrading from pre 9.4 Dell Security Management ServerÂ (formerly Dell Data Protection | Enterprise Edition Server) with MD5 certificate to 9.4, the upgrade will fail with a certificate import error dialog box.
For additional support, US based customer can call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal for Dell Data Protection | Personal Edition and Security Tools.
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