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This process is if you are gathering the logs from the Virtual Appliance. We will need to know the username and password to the Virtual Appliance itself (ddpuser is the default username and password). This process will also need a third party SFTP client like Filezilla or PSFTP.

Resolves an issue for users that receive the error message "Unable to Configure for Encryption" during the initial setup of Dell Data Protection | Personal, Enterprise or Virtual Editions in Windows 8/8.1 and Windows 10.

This issue affects systems listed in the table below with Dell Data Protection | Encryption software and a DDP|E Hardware Encryption Accelerator that has been provisioned using the Full Volume Encryption (FVE) policy.

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