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The Shield Installer recently made a change to block upgrades from older Shield versions to new Shield versions on some platforms (Windows 7/8.1 32-bit, instead requiring an upgrade to an intermediate version of the Shield first.

Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.

Dell Data Protection's Advanced Threat Protection (ATP) products; Threat Defense, and Endpoint Security Suite Enterprise may have occasional updates that change how threats are evaluated. These updates are commonly referred to as "model" updates, as they are updates to the threat model.

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