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PORTAL_PAGE
Problems with Windows local account password or Microsoft Account
A Microsoft Account is a "connected account" that is not tied to the device itself, and a Microsoft Account can be used on any number of devices. Windows Store apps, settings and data can be accessed from any device you sign in to via cloud storage.
(English)
6/24/2015

KB_ARTICLE
How to set up a Mobile Broadband Connection and how to Manage Your Data Usage in Windows 10
This article provides information on setting up a Mobile Broadband connection and how to manage your data usage.
(English)
6/29/2015

PORTAL_PAGE,TOP_SOLUTION
Fix, connect to and learn about Bluetooth
Changing the operating system from Microsoft Vista to Windows XP can cause the Bluetooth adapter 350 and 355 to no longer work. The link below takes you to an article that provides information on how to download and install patches that allow them to work aga...
(English)
4/21/2009

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Windows 10 upgrade walkthrough
This article discusses the critical steps that you should take before a Windows 10 upgrade, such as backing up data, updating drivers prior to upgrade, and verifying that the system supports an upgrade to Windows 10.
(English)
6/24/2015

KB_ARTICLE
Redirect to: Wired and wireless problems
(English)
6/19/2015

TOP_SOLUTION
Disabling or enabling the touchpad on a Dell notebook
Note: Some Dell Inspiron and XPS notebooks sold in 2009, 2010, 2011 and 2012 have a hot key (keys that provide an action for you) that disables or enables the touchpad. This is a physical key on the keyboard.
(English)
7/22/2011

PORTAL_PAGE,VIRTUAL_AGENT
Computer Will Not Boot to Microsoft Windows 8 or Windows 8.1
In many cases a computer will not attempt to hand off control to the operating system. If you power the computer on and you see a Dell logo screen with a bar at the bottom, and that bar fills up completely and disappears, then your computer has successfully c...
(English)
10/10/2012

PORTAL_PAGE
Wireless Networking for the Home for Windows 10
For more information on where the wireless switch is located for your specific computer and how to use it, browse to the Online User's Guide. Click the make and model of the computer and the preferred language.
(English)
6/8/2015

PORTAL_PAGE,TOP_SOLUTION
How to Resolve Printer Spooler Errors
Run the automated printer fix available from Microsoft. For more information, refer to the Microsoft Knowledge article, Fix printer problems (this automated fix may uninstall your printer driver).
(English)
4/16/2013

PORTAL_PAGE,VIRTUAL_AGENT
How To Restore or Reinstall Microsoft Windows on a Dell Computer
If you have not created your restore media and are unable to access your operating system to create discs, customers in the United States or Canada may request a set of recovery media for their specific computer model.
(English)
10/12/2008

TOP_SOLUTION,VIRTUAL_AGENT
How to Setup Multiple Monitors in Windows 10
You can easily move Windows apps to another monitor by grabbing it along the top edge and dragging it from one monitor to another. If the app is snapped, it will be snapped on the other monitor as well.
(English)
6/18/2015

PORTAL_PAGE,VIRTUAL_AGENT
Resolving Password Issues in Windows 7
Use a floppy disk or USB memory key to create a password reset disk using the following Microsoft instructions on How to Create a Password Reset Disk.Â
(English)
11/29/2012

PORTAL_PAGE
How to Use and Troubleshoot Non-Dell Branded Printers
Print a test page. (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.
(English)
4/18/2013

KB_ARTICLE
Global Positioning System (GPS) Set Up, Use and Troubleshooting
then press the pause or break key (on notebooks it may necessary to press and hold the FN key before pressing the pause or break key). The System Properties window will open and the Operating System is listed. Some newer notebooks no longer have a Pause or Br...
(English)
9/15/2014

TOP_SOLUTION
Resolve No Power, No POST, No BOOT or No Video Issues With Your Dell Computer
This article will help determine why your computer is either Not Powering On or is Getting Stuck at the Dell logo screen or otherwise Failing to Boot all the way into the operating system.
(English)
7/3/2014

KB_ARTICLE
Networked Printer Ports Properties and IP Address Troubleshooting in Windows 10
Make sure the computer can access the Internet and print a Settings Report from the printer, for more information on how, refer to the user's guide. Refer to Dell Knowledge Base article Downloading and Viewing Printer Manuals for information on how to downloa...
(English)
6/9/2015

KB_ARTICLE
Cancelling Printing in Windows 10
Table of Contents: Cancel Printing an Individual Document Cancel All Printing This article provides information on How to Cancel Printing a Individual Document or All Documents 1. Cancel Printing an Individual Document In the Search box type Devices and Print...
(English)
6/15/2015

PORTAL_PAGE
Create or modify a power plan in Windows 10
Using the dropdowns provided, select how long the screen stays on and how long the computer waits to go into sleep mode, both on battery and while plugged in.
(English)
6/23/2015

KB_ARTICLE
The Wireless Network Adapter Still Cannot see any Networks or Will Not Connect
Note: The instructions in this article is for Window XP, Windows Vista and Windows 7. Please refer to the following article for Windows 8 and Windows 10.
(English)
8/20/2009

PORTAL_PAGE
Install Windows 8.1 drivers for computers upgrading to Windows 10
If there is not a suitable Windows 10 driver, many Windows 8.1 drivers will install in Windows 10 without incident. Visit the Dell Drivers and Downloads website for your computer, and select the Windows 8.1 operating system in the dropdown provided.
(English)
6/24/2015
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