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KB_ARTICLE
Touchscreen Notebooks: Press and hold the power button, then press the volume down button to unlock
The following article deals with resolving an incorrect log in message on touchscreen notebooks or AIO systems running the Windows 10 Operating System.
(English)
5/26/2017

KB_ARTICLE
Dell Security Solutions International Support Phone Numbers
This article provides international support phone numbers for the Dell Data Security products. Affected Products: Dell Data Protection | Encryption Dell Data Protection | Enterprise Edition Dell Data Protection | Virtual Edition Dell Data Protection | Persona...
(English)
5/26/2017

KB_ARTICLE
Dell Data Protection Enterprise Edition for Mac Compatibility Chart
Apple's and Dell's support model for OS X & MacOS only allows support for the current version and two previous versions. (IE: 10.12 Sierra, 10.11 El Capitan, and 10.10 Yosemite).
(English)
5/26/2017

KB_ARTICLE
How to Add File(s) to the Dell Endpoint Security Suite Enterprise or Dell Threat Defense Safe List
A customer may need to safe list one or more files in Dell Endpoint Security Suite Enterprise or Dell Threat Defense to prevent a false positive threat identification.
(English)
5/26/2017

KB_ARTICLE
XPS 13 9365 Slow Post and Poor performance in BIOS
The XPS 13 9365 may take up to 2 minutes to complete the POST process. Once the POST is complete and the BIOS is loaded the mouse pointer reacts slowly and with noticeable delays. Browsing between the BIOS options is slow as well.
(English)
5/25/2017

KB_ARTICLE
Dell Latitude 3380 Keyboard Guide
This article provides information about keyboard shortcut functions on the Dell Latitude 3380 Notebook Keyboard Shortcut Key Functions The below table is a list of combination short-cut key functions available on the Latitude 3380 Notebook Latitude 3380 Keybo...
(English)
5/25/2017

KB_ARTICLE
XPS 13 9360 Ubuntu: Killer N1535 Wireless Manual Firmware Update
Open /lib/firmware/ath10k/QCA6174/HW3.0 and rename file: firmware-4.bin_WLAN.RM.2.0-00180-QCARMSWPZ-1 To: firmware-4.
(English)
5/25/2017

KB_ARTICLE
Screen Brightness Level Will Not Stay Constant When Dell Premier Color Is Open on Precision/Alienware systems
If the screen brightness level will not stay constant when Dell Premier Color is open but the issue is absent when exiting Dell Premier Color, Dell Premier Color will need to be updated.
(English)
5/25/2017

KB_ARTICLE
Dell Recommended Policies for Dell Endpoint Security Suite Enterprise Advanced Threat Protection/Prevention
By default Advanced Threat Prevention (ATP) is suggested to run in a "Learning" mode initially. All threat information is collected to give an administrator the flexibility to manage Threats and Potentially Unwanted Programs (PUPs) within their environment an...
(English)
5/25/2017

KB_ARTICLE
Dell Encryption Enterprise or Personal Displays “No boot Device Found” at BIOS POST
Following March 2017 BIOS updates, Dell Latitude, OptiPlex, or Precision models using NVMe (M.2) disk(s) set to AHCI may display "No boot device found" immediately after BIOS POST.
(English)
5/25/2017

KB_ARTICLE
“Unknown Error” When Saving Protected Office Documents in Dell Data Guardian
Err CBFSOfficePortalFileXenProtected [6384] - RenameOrMove - File: C:\Users\DDG_Test\Desktop\~WRD0001.tmp, OfficeType: Word, Could not calculate external hmac for template file.
(English)
5/25/2017

KB_ARTICLE
MST Hub Firmware Update won't install on Latitude E5x40 or E7x40 laptops
The Latitude E5x40 or E7x40 laptops may experience an error when trying to install the latest version of the MST HUB Firmware Update. This article provides additional information on the cause of this error and how to successfully install the MST HUB firmware.
(English)
5/25/2017

KB_ARTICLE
How to Install an Internal Solutions Port on the S5830dn Dell Laser Printer
Caution - Shock Hazard: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
(English)
5/25/2017

KB_ARTICLE
How to Switch from AHCI to RAID on Dell Data Security Windows Systems
Under certain conditions, Dell Data Security products running Windows may require the SATA operation to be switched from AHCI to RAID in the BIOS (or vice-versa).
(English)
5/25/2017

KB_ARTICLE
How to Remove and Install the Pick Roller on the S5840cdn Dell Laser Printer
Caution - Potential Injury: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
(English)
5/25/2017

KB_ARTICLE
Dell Encryption Enterprise or Personal Fails to Boot Post PBA Authentication
Following March 2017 BIOS updates, Dell Latitude, OptiPlex, or Precision models in legacy boot mode using SED SATA 2.5/7mm drive(s) set to AHCI may fail to boot past the pre-boot Authentication (PBA) screen.
(English)
5/25/2017

KB_ARTICLE
Whitelisting rpcss.dll for ATP
The rpcss.dll is not a part of the Microsoft Catalog currently, and therefore, when a Windows Update takes place, the Cylance Algorithm is flagging this as an unknown file and quarantines/blocks this from proceeding. This can cause the system to black screen ...
(English)
5/25/2017

KB_ARTICLE
After installing Intel Unite Client SW on Windows 10 RS2 the system will no longer boot
Summary: "After you install the Intel Unite Client software on a system with the Windows 10 Creator's Update (Redstone II or RS2), Windows 10 will no longer boot".
(English)
5/25/2017

KB_ARTICLE
How to Remove and Install a Memory Card on the S5840cdn Dell Laser Printer
Caution - Shock Hazard: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the ele...
(English)
5/25/2017

KB_ARTICLE
How to create and use the Dell Recovery & Restore USB drive
These instructions show you how to create the Dell Recovery & Restore USB drive and then how to use the drive to restore the operating system on a nonworking PC or tablet.
(English)
5/25/2017
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