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You may receive the following error "Update FAILED: Invalid source version" when flashing the TPM 1.2 firmware on Kaby Lake systems. This article provides additional information on this issue and the steps to take for a resolution.
2/22/2017  |  (Knowledge Base Articles)

then press the pause or break key (on notebooks it may necessary to press and hold the FN key before pressing the pause or break key). The System Properties window will open and the Operating System is listed. Some newer notebooks no longer have a Pause or Break key.
2/22/2017  |  (Knowledge Base Articles)

For instructions on how to remove and replace the Hard Drive, refer to the system-specific Service Manual, for more information refer on how to obtain the Service Manual refer to the Downloading and Viewing Manuals section (below).
2/20/2017  |  (Knowledge Base Articles)

 The time to charge shown under the battery icon in the Windows 10 notification area is only an estimate. The charging current is normally reduced as the battery approaches being fully charged. Windows only updates the battery information when there a 1% change in battery capacity. Therefore, the
2/20/2017  |  (Knowledge Base Articles)

When you double-click an Excel workbook or a shortcut to an Excel workbook, Excel starts. However, the Excel workbook does not open, and you receive an error message.
2/20/2017  |  (Knowledge Base Articles)

When your Wired USB, Wireless USB or Bluetooth® mouse is not working as it should, refer to the expanding section below that best matches the issue you are having and follow the instructions.
2/20/2017  |  (Knowledge Base Articles)

Do you feel that the screen of XPS 13 9365 looks dimmer than expected or the screen overall brightness changes constantly? Is there a minor flickering? Is this more apparent on solid white areas of the screen and when the screen has a mixture of dark and solid white content.
2/20/2017  |  (Knowledge Base Articles)

After a successful check of the available downloads and one is found, select Download Update. This will pull the update down to the DDP | VE Server. The progress of the download will be shown as it is downloaded, please note that versions of DDP | VE prior to the 8.
2/20/2017  |  (Knowledge Base Articles)

On the Precision Tower 3620 with the AMD FirePro W5100 graphics card installed, the open windows may resize or change position after the monitor wakes from sleep or when the monitor is turned off. Enabling EDID Emulation in the Catalyst Control Center may resolve this issue.
2/20/2017  |  (Knowledge Base Articles)

Summary: "You may experience a situation where your XPS 13 9365 2-in-1 battery drains faster than expected, especially in a suspend to RAM (S3 sleep state) or when the system is lid closed".
2/20/2017  |  (Knowledge Base Articles)

This article describes the process that occurs when external media is inserted into a system that has Dell Data Protection | External Media Edition enabled.
2/20/2017  |  (Knowledge Base Articles)

For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.
2/20/2017  |  (Knowledge Base Articles)

When your touchpad is not working as it should, refer to the expanding section below that best matches the issue you are having and follow the instructions.
2/20/2017  |  (Knowledge Base Articles)

Starting January 31st, 2017, the addresses used with all platforms of Dell Data Protection | Threat Defense will be simplified to reduce deployment complexity.
2/20/2017  |  (Knowledge Base Articles)

This article will help determine why the computer is not powering on, not displaying video or is getting stuck at the Dell logo screen or otherwise failing to boot all the way into the operating system.
2/20/2017  |  (Knowledge Base Articles)

The Latitude E7470 may encounter an issue where the USB boot device doesn't appear in the boot select mode (F12) screen. This article provides steps to troubleshoot and resolve this issue.
2/20/2017  |  (Knowledge Base Articles)

Locally Managed Shield - The recovery bundle is the backup file that is periodically saved out by the local console. It is required to be saved out to an external or network drive.
2/20/2017  |  (Knowledge Base Articles)

Dell laptops with the Intel 18260 wireless card installed may experience problems with Wake-on-LAN (WOL) when re-docked while in a sleep state. Updating to the latest driver should resolve this problem.
2/20/2017  |  (Knowledge Base Articles)

This article gives guidance on warranty support for notebook batteries in the unfortunate occurrence of a battery failure. Also linked to the article are some further reading on troubleshooting and how to check the battery status.
2/20/2017  |  (Knowledge Base Articles)

When first starting a Creative Cloud application such as Acrobat DC on a system protected with Dell Data Protection | Encryption file-folder encryption you may get the following error message:
2/20/2017  |  (Knowledge Base Articles)

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