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Visit the Support site to find more: Drivers | Manuals | All Product Support and Warranty
For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list.
9/18/2017  |  (Knowledge Base Articles)

Enter the Domain Address, Device Server, and Policy Proxy information for the DDP | Server the endpoint is trying to connect to. Once a test connection is successful, click Continue to proceed.
9/19/2017  |  (Knowledge Base Articles)

This article provides the recommended settings for Dell Encryption (formerly Dell Data Protection | Encryption) when running Dell Encryption on a Self-Encrypting Drive.
9/19/2017  |  (Knowledge Base Articles)

NOTE: This article refers to Dell Backup and Recovery Manager (DBRM) 1.3. For information about Dell Backup and Recovery 1.8, please refer to the following article: Dell Backup and Recovery 1.8: Overview and Install to link to the relevant articles.
9/19/2017  |  (Knowledge Base Articles)

To finalize the process take the reset key and reinsert into the rear of the lock. Turn the reset ring back to its original position. The reset ring will pop back and alignment ticks will no longer be aligned.
9/19/2017  |  (Knowledge Base Articles)

Additional articles and information can also be found on our Mouse support page.
9/20/2017  |  (Knowledge Base Articles)

The following article provides information on how to get your data off of an encrypted hard drive that has failed due to a damaged operating system when the encryption is by Wave.
9/20/2017  |  (Knowledge Base Articles)

Article Summary: This article advises on precautions when updating the BIOS on systems with BitLocker enabled and also what to do if after a recent BIOS update BitLocker experiences an issue.
9/20/2017  |  (Knowledge Base Articles)

Older HID iClass smart cards work at a different radio frequency than the current technology. If your network is configured with HID iClass (Legacy technology) cards, the systems of the current dell manufacturing class will not work with these cards. (Latitude Exx70, Precision xx10 series etc.)
9/19/2017  |  (Knowledge Base Articles)

Systems that include the onboard Intel Rapid Storage Technology and two hard drives will support a RAID 1 configuration. It is recommended the two hard drives share the same size and performance ratings to fully utilize drive space for the RAID volume.
9/19/2017  |  (Knowledge Base Articles)

Dell Encryption (formerly Dell Data Protection | Encryption) software uses a Self-Signed Certificate for its Java-based components. Self-Signed Certificates are not required to implement Dell Encryption to the network.
9/19/2017  |  (Knowledge Base Articles)

After a clean installation of the Microsoft Windows 7 operating system, you must install the following drivers/software packages in the following sequence.
9/19/2017  |  (Knowledge Base Articles)

Dell Encryption leverages specific sets of keys for each device and user. During an uninstall of Dell Encryption whether remotely or locally managed, we have the option to uninstall without the decryption agent.
9/19/2017  |  (Knowledge Base Articles)

This article provides basic instructions to an Dell Encryption (formerly Dell Data Protection | Encryption) support team as a guide to deal with common recovery scenarios.
9/19/2017  |  (Knowledge Base Articles)

If you encounter issues with your Dell Data Protection | Enterprise Edition server or client\Dell Security Server\Dell Encryption Enterprise Shield, this article will help you pull the log file bundle from your device, to be analyzed by a Dell Data Security support technician.
9/19/2017  |  (Knowledge Base Articles)

This article outlines the recommended order to start the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) or Credant Mobile Guardian Server Services.
9/19/2017  |  (Knowledge Base Articles)

This article provides information how to work around the following Windows 10 errors with Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) installed.
9/19/2017  |  (Knowledge Base Articles)

Dell Encryption Enterprise Shield (formerly Dell Data Protection Enterprise Edition Shield) and Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) are fully compatible with Windows 10.
9/19/2017  |  (Knowledge Base Articles)

This article provides information on how to recovery if Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) services fail to start after a Dell Security Management Server Virtual backup has been restored.
9/19/2017  |  (Knowledge Base Articles)

Microsoft recently modified the Windows update process to change files within the \Windows\System32 directory before Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) drivers are loaded. This may result in SDE encrypted executables (.
9/19/2017  |  (Knowledge Base Articles)

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